Search results for "pdf-viewer"
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I’ve setup my Cells instance to connect to my PrizmDoc Viewer server but my embedded objects are still not rendering.
You must be running PrizmDoc Viewer version 13.10 or above in order to use this integration.
My document has Asian characters (CJK, etc.), which are not displaying correctly in PrizmDoc Viewer; what steps can I take to view them?
Question My document has Asian characters (CJK, etc.), which are not displaying correctly in PrizmDoc Viewer; what steps can I take to view them? Answer In some cases, the reason is due to the fonts not being installed on the operating system. We have outlined some commands to install fonts for select operating systems below: […]
Why are my documents loading slowly in PrizmDoc Viewer when PrizmDoc Service is installed on a Windows 2016 Server?
Question When using the PrizmDoc samples, the sample documents included are taking close to 1 minute to load in the viewer. The same also happens when uploading files into the sample. The server processes are showing minimal impact on CPU and memory. However, the hard drive was spiking to 100% utilization sporadically. Answer We have […]
With PrizmDoc, how can I hide a predefined search if there are no results?
Question With PrizmDoc, how can I hide a predefined search if there are no results? Answer The predefined search option does not support that functionality, but you can instead perform a server-side search, and then activate the search panel if there are results to show: var viewer; var viewingSessionId = <%= viewingSessionId %>; var fixedSearchTerm […]
Why are the dates in my .csv file being converted to a US date format in the Viewer when the PrizmDoc Server is set to a UK locale?
Question When viewing .csv files in PrizmDoc Viewer, the dates in the CSV file are in UK format (DD/MM/YYYY). However, if the DD is lower than 13 it is converted to US date format (MM/DD/YYYY). Answer Workaround: The suggested workaround is to use Excel files instead of CSV to avoid this situation. Excel file format […]
How can I determine what version of PrizmDoc Viewer my server is running?
Question How can I determine what version of PrizmDoc Viewer my server is running? Answer To check the server version, make a GET request to: http://localhost:18681/PCCIS/V1/Service/Current/Info You can make a get request by navigating to the URL in your browser. The JSON response will have a "pccisVersion" property, which is the version number you are […]
In the PrizmDoc Viewer, what are the two different ways to load annotation layers?
Question In the PrizmDoc Viewer, what are the two different ways to load annotation layers? Answer PrizmDoc has two options for loading annotations, the “My Annotations” pane and the “Annotations for Review” pane. The “My Annotations” pane is used to load a single annotation layer for editing. You can add, delete, or make changes to […]
What is the procedure for upgrading PrizmDoc Viewer?
Question We are planning to upgrade our PrizmDoc Server and PrizmDoc Client to the latest major version. What is the best practice for doing so? Answer For best results, you will want to follow the instructions below to ensure the cleanest upgrade of the newest version: NOTE: Before starting, make a backup of the following […]
How can I get rid of the selection handles for my marks in PrizmDoc Viewer?
Question I would like to remove the mark selection handles from the marks (annotations and redactions) in the viewer so that my users can’t resize marks, but so they can still move the marks around. How can I do this? Answer The easiest way to achieve the functionality you’re looking for would be to simply […]
How accurate is PrizmDoc Viewer's auto-redaction process?
Question How accurate is PrizmDoc Viewer’s auto-redaction process? Is there any estimate of the percentage of matches that it will fail to redact? Answer If you’re performing auto-redaction as described in our documentation, then all matches for the input regular expression will be redacted in the final document. However, it’s difficult to express that confidence […]
The Top 4 Benefits of On-Premise Document Viewing
The infamous cloud and its capabilities has quickly gained popularity in the average household as tech giants like Google, Apple and Amazon have created an expectation that cloud storage services are standard features. But while cloud storage may be convenient and cost-effective for personal use, there are many business cases where on-premise servers and […]