Technical FAQs

Question

When looking at the configuration files for both PAS (pcc.win.yml, pcc.nix.yml) and PrizmDoc Server (prizm-services-config.yml), there appear to be similar settings for Viewing Session timeouts: defaults.viewingSessionTimeout (PAS) and viewing.sessionLifetime (Server). What is the difference between the two?

Answer

The difference is as follows:

PAS

defaults.viewingSessionTimeout

This setting is used when the viewing session POST requests use source.type="viewingPackage".

Prizm Server

viewing.sessionLifetime

This setting is used for all other viewing session POST requests.

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NEWS PROVIDED BY

Tampa Bay Tech

TAMPA, FL, UNITED STATES, August 19, 2021 — The Tampa Bay Software CEO Council, founded by Tampa Bay Tech, selected Tampa Bay Area non-profit Computer Mentors as the recipient of the group’s annual fundraising efforts. This month, they presented Computer Mentors founder and Executive Director Ralph Smith with a check for more than $10,000.

“Every year we look for a local charity to connect with and the work Computer Mentors is doing to promote tech with area kids completely aligns with our mission,” said Jack Berlin, CEO of Accusoft. “The work they’re doing to empower kids to pursue careers in tech is instrumental to the future of Tampa Bay as a growing tech hub.”

Computer Mentors works to build opportunity through expertise for the underserved youth of the community. By establishing and building upon a fundamental skillset covering programming, entrepreneurism, public speaking, and more; Computer Mentors gives its students the tools and talent they need to become savvy, self-starting achievers in a tech-centric world.

The Software CEO Council comprises the area’s premier businesses, executives, and entrepreneurs of Tampa Bay’s technology community. Its mission is to create the largest communal ecosystem for tech startups in the state of Florida and put Tampa Bay on the map as a beacon for innovation and success, to foster talent and fuel growth. Council companies include A-LIGN, Accusoft, AgileThought, Bond-Pro, CrossBorder Solutions, Digital Hands, Geographic Solutions, Haneke Design, MercuryWorks, Sourcetoad, Spirion and SunView Software.

https://www.tampasoftwareceos.com/

“Tampa Bay Tech’s Software CEO Council represents several of our area’s most innovative, growing companies, and we are honored to be the recipient of their generous gift to our kids,” said Smith. “Donations like this help fund much-needed programs to help level the playing field for our kids and develop the next generation of talent right here in Tampa Bay.”

About Tampa Bay Tech:

Tampa Bay Tech is a 501(c) 6 non-profit technology council that has been engaging and uniting the local technology community for 20 years. Through their membership and partnerships their mission is to build a radically connected, flourishing tech hub where opportunity is abundant for all. With over 125 companies representing thousands of tech employees – as well as thousands of students within the area’s colleges and universities – Tampa Bay Tech provides programming and initiatives to connect the community, provide development opportunities, and support Tampa Bay’s growing workforce.

Jill St Thomas
Tampa Bay Tech
jill@tampabay.tech

About Accusoft: 

Founded in 1991, Accusoft is a software development company specializing in content processing, conversion, and automation solutions. From out-of-the-box and configurable applications to APIs built for developers, Accusoft software enables users to solve their most complex workflow challenges and gain insights from content in any format, on any device. Backed by 40 patents, the company’s flagship products, including OnTask, PrizmDoc™ Viewer, and ImageGear, are designed to improve productivity, provide actionable data, and deliver results that matter. The Accusoft team is dedicated to continuous innovation through customer-centric product development, new version release, and a passion for understanding industry trends that drive consumer demand. Visit us at www.accusoft.com.

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In part one of our series on how APIs are empowering a new generation of LegalTech solutions, we looked at some of the technology obstacles facing today’s legal organizations. We also covered the basic principles of how API integration works and how it can bridge the gap between legacy systems and new applications. In part two, we’ll be taking a closer look at some specific API integration use cases and explain why they’re an essential part of a successful firm’s LegalTech toolkit.

4 Benefits of APIs for Legal Teams

Before going into more detail about how LegalTech API integration works, it’s worth highlighting the broad benefits APIs can deliver to a law firm. 

1. Streamlined Workflows

The average legal department relies on more than one software solution to meet their business needs. While larger firms that provide a broad range of legal services typically require more specialized platforms, even smaller legal teams deploy different software applications to address different business needs.

Thanks to API functionality, these diverse LegalTech solutions can be integrated into a single, platform-agnostic portal that eliminates the workflow disruption caused by constantly switching back and forth between programs. 

2. Remote Functionality

API integrations also make it possible for lawyers to access an assortment of LegalTech tools from any location, even if they can’t physically be at their offices. This capability is more important than ever as the legal profession continues to grapple with the impact of the COVID 19 pandemic. 

Many lawyers are still working from home and communicating with their clients and colleagues remotely. In some states, virtual court proceedings might remain in use even after the pandemic. If law practices aren’t able to function effectively in a remote context, they will struggle to deliver quality legal services to their clients.

3. Competitive Advantage

Managing multiple technology resources and facilitating remote collaboration isn’t just about making work easier for legal teams. Streamlining workflows results in greater efficiency, which means lawyers can spend more time doing high-value work for their clients rather than sorting out technical issues or tracking down hard-to-find documents and files. 

It also translates into reduced costs, since key administrative functions can be automated and carried out both faster and more accurately. Law firms that invest in technology integration can deliver better services to their clients at lower costs than their competition while still retaining the flexibility to adapt to future disruptions.

4. Enhanced Security

By its very nature, the legal industry ends up handling a great deal of sensitive information. Financial records, contracts, protected health data, and private correspondence are frequently relevant to legal proceedings of all kinds. There’s also the matter of attorney-client privilege, which greatly restricts what information can be shared outside the firm. 

Without a way to securely manage files and documents, law firms leave themselves exposed to significant liability. Thanks to API integrations, attorneys can use their existing LegalTech solutions to access, share, and edit essential files safely and securely. 

PrizmDoc Viewer: LegalTech API Integration in Practice

For a better understanding of how API integration can enhance the performance of LegalTech applications, it’s instructive to look at some specific examples. Accusoft’s PrizmDoc Viewer uses a powerful collection of REST APIs to provide HTML5 document viewing functionality through a single interface. It not only allows LegalTech developers to quickly and easily integrate document viewing capabilities into their applications, but it also delivers several additional features that are particularly relevant to the legal industry’s eDiscovery process. 

Document Conversion

The digitization of the discovery process has made it easier for legal organizations to share documents and back up important data. Unfortunately, it’s also created a huge glut of electronically stored information (ESI) in a variety of formats. In addition to the large number of commonly used file formats (such as DOCX, PDF, and JPEG), firms must also deal with a variety of proprietary file formats and case-specific formats (like DICOM for healthcare clients). PrizmDoc Viewer uses an array of APIs to convert more than 100 file formats for easy presentation within a browser-based HTML5 viewer. It can also convert image-based documents into searchable PDFs or editable text files with a built-in OCR engine. Thanks to this integration, attorneys can quickly share and view documents internally or with clients and the court without having to download and install specialized applications.

Annotation

The ability to annotate and markup documents is essential for any collaborative legal process. Although many platforms make it easy to insert comments and edits into documents, these programs often don’t support more than a handful of file types and alter the original file when making annotations. PrizmDoc Viewer’s annotation functionality supports over 100 file types and allows multiple users to make layered edits that can be easily shown or hidden. More importantly, all markups exist on top of the original document, preserving the integrity of the original file to comply with state and federal preservation of data requirements. When the time comes to present documents, annotations can be burned into the file if necessary. 

Redaction

Sharing documents is always a sensitive process in the legal profession. Information may be protected by attorney-client privilege, disclosure agreements, contractual obligations, or government regulations. LegalTech applications need to be able to redact sensitive data when sharing documents with outside parties. PrizmDoc Viewer’s REST API allows users to manually redact individual sections, use search features to redact specific terms, or even programmatically redact data for pre-determined reasons (such as account numbers or Social Security numbers). Redacted content is not only hidden from view, but no longer shows up in search results and cannot be copied or highlighted.

Security

As mentioned previously, security should be a key consideration for any LegalTech solution. Firms need to strictly control who has access to data and confidential documents, whether that consists of sensitive client information or internal litigation strategies. PrizmDoc Viewer provides a few key features to help LegalTech applications maintain high levels of security.

  • DRM: Digital rights management (DRM) controls can manage who has access to documents and what functions they can use (such as printing, downloading, or viewing). This makes it easy to restrict how files are shared and track any document leaks back to their source to hold the responsible parties accountable.
  • Watermarking: PrizmDoc Viewer can hard code identifying information into documents to prove ownership and prevent the unauthorized reproduction of documentation.
  • Encryption: With so many people working remotely from potentially unsecured Internet connections, file encryption is absolutely essential for any LegalTech application. PrizmDoc Viewer uses 256-bit AES content encryption to ensure that documents remain secure throughout the collaboration process.

Transform Your LegalTech Strategy with API Integration

As we covered in part one, many legal organizations cling to outdated processes and technology due to familiarity and deeply-ingrained status quo bias. But familiar doesn’t always mean functional. Over reliance on manual processes exposes firms to increased human error and a range of potential data security risks, to say nothing of undercutting productivity. Advanced APIs offer a new tactical toolkit, a way to select best-fit code that solves specific issues and helps legal firms improve operational outcomes. Learn more about how Accusoft’s PrizmDoc Viewer can unlock the full potential of your LegalTech applications today.

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On July 12, 2022, Accusoft announced the latest update to PrizmDoc, its industry-leading document processing integration. The PrizmDoc 13.21 update improves existing features and adds key functionality related to format support, redaction capabilities, content conversion, and more, allowing developers to offer enhanced functionality within their applications. 

One of the main improvements in this release is to PrizmDoc’s Content Conversion Service (CCS). PrizmDoc now provides the ability to convert PDF documents to MS Word (DOCX) documents, making shared collaboration easier than ever before.

Other features and updates in this release include: 

  • High-Efficiency Image File Format (HEIF, HEIC) support for viewing, redaction, and conversion to JPG/JPEG, PDF, PNG, SVG and TIFF. 
  • PrizmDoc Viewer Markup Burner API now provides the ability to burn in redaction reason text for transparent (draft mode) redactions and provides the ability to remove PDF AcroForm fields. 
  • Improved performance of the PAS GET MarkupLayers API when using AWS S3 storage, which significantly reduces network traffic between PAS and S3.

PrizmDoc provides customizable document processing to help developers deliver in-browser document creation, editing, and collaboration functionality, to enhance their software applications.

For more information about PrizmDoc or to download a free trial, please visit our website.

About Accusoft: 

Founded in 1991, Accusoft is a software development company specializing in document processing, conversion, and automation solutions. From out-of-the-box and configurable applications to APIs built for developers, Accusoft software enables users to solve their most complex workflow challenges and gain insights from content in any format, on any device. Backed by 40 patents, the company’s flagship products, including OnTask, PrizmDoc™ Viewer, and ImageGear, are designed to improve productivity, provide actionable data, and deliver results that matter. The Accusoft team is dedicated to continuous innovation through customer-centric product development, new version release, and a passion for understanding industry trends that drive consumer demand. Visit us at www.accusoft.com.

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TAMPA, Fla. –  Accusoft is proud to announce its new VP of Sales, Greg Barker. This leadership shift in the sales team will empower Accusoft to focus on new growth strategies. 

As Vice President of Sales, Greg will lead Accusoft’s sales, support, and customer success teams, while driving strong top and bottom line impacts across the organization. 

“As a growing company in Tampa Bay, we need a sales leader that can set a growth strategy to propel us forward,” says Jack Berlin, CEO of Accusoft. “We are excited to announce that Greg Barker will now be leading the sales team with a new forward-thinking strategy that strengthens our approach and empowers our sales professionals to excel.”

Greg Barker has held executive roles at Greenway Health, Kelly Services, and most notably, Oracle. As Vice President of Oracle’s Industry Business Unit, Greg was responsible for Oracle’s go-to-market strategy and mergers-and-acquisitions across their entire product portfolio. Prior to joining Oracle, Greg served in the United States Air Force for 10 years, where he ended his military career working in the intelligence community at the Pentagon. Greg holds a BS in Computer and Information Sciences from the University of Maryland.

To learn more about Accusoft’s management team, please visit our website at accusoft.com/management-team.

About Accusoft: 

Founded in 1991, Accusoft is a software development company specializing in content processing, conversion, and automation solutions. From out-of-the-box and configurable applications to APIs built for developers, Accusoft software enables users to solve their most complex workflow challenges and gain insights from content in any format, on any device. Backed by 40 patents, the company’s flagship products, including OnTask, PrizmDoc™ Viewer, and ImageGear, are designed to improve productivity, provide actionable data, and deliver results that matter. The Accusoft team is dedicated to continuous innovation through customer-centric product development, new version release, and a passion for understanding industry trends that drive consumer demand. Visit us at www.accusoft.com.

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TAMPA, Fla. – Accusoft, the leader in document and imaging solutions for developers, is proud to announce its beta release testing program, which provides participants with real-time access to its latest product developments.

Customer input is a key factor in Accusoft’s mission to build better software integrations that deliver functionality like OCR, image cleanup, forms processing, file manipulation, and viewing solutions. Thanks to the new beta program, participants will get early access to brand new products and have the opportunity to provide feedback on the latest features for existing products. Developers can also customize what types of betas they would like to opt into so they can focus on products most relevant to their business.

“Our previous betas for PrizmDoc Editor and PrizmDoc Cells were extremely beneficial for everyone involved, “ says Mark Hansen, Product Manager. “Our team received rapid feedback that helped make our products better, while participants had the opportunity to shape those products to meet their specific requirements.”

By signing up for the beta program now, you can participate in the active beta for PrizmDoc Forms integration, which will allow you to repurpose (or use) your PDF forms to easily create, customize, and deploy as web forms anywhere. You’ll also be the first to know about new product offerings and have the ability to opt into beta releases for Accusoft’s existing products, such as ImageGear, FormSuite for Structured Forms, and PrizmDoc Suite.

To learn more about Accusoft’s exciting new beta program, please visit our website at https://www.accusoft.com/company/customers/beta-release-program.

About Accusoft:

Founded in 1991, Accusoft is a software development company specializing in content processing, conversion, and automation solutions. From out-of-the-box and configurable applications to APIs built for developers, Accusoft software enables users to solve their most complex workflow challenges and gain insights from content in any format, on any device. Backed by 40 patents, the company’s flagship products, including OnTask, PrizmDoc™ Viewer, and ImageGear, are designed to improve productivity, provide actionable data, and deliver results that matter. The Accusoft team is dedicated to continuous innovation through customer-centric product development, new version release, and a passion for understanding industry trends that drive consumer demand. Visit us at www.accusoft.com.

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Question

I am combining multiple PDF documents together, and I need to create a new bookmark collection, placed at the beginning of the new document. Each bookmark should go to a specific page or section of the new document.
Example structure:

  • Section 1
    • Document 1
  • Section 2
    • Document 2

How might I do this using ImageGear .NET?

Answer

You are adding section dividers to the result document. So, for example, if you are to merge two documents, you might have, say, two sections, each with a single document, like so…

  • Section 1
    • Document 1
  • Section 2
    • Document 2

…The first page will be the first header page, and then the pages of Document 1, then another header page, then the pages of Document 2. So, the first header page is at index 0, the first page of Document 1 is at index 1, the second header is at 1 + firstDocumentPageCount, etc.

The following code demonstrates adding some blank pages to igResultDocument, inserting pages from other ImGearPDFDocuments, and modifying the bookmark tree such that it matches the outline above, with "Section X" pointing to the corresponding divider page and "Document X" pointing to the appropriate starting page number…

// Create new document, add pages
ImGearPDFDocument igResultDocument = new ImGearPDFDocument();
igResultDocument.CreateNewPage((int)ImGearPDFPageNumber.BEFORE_FIRST_PAGE, new ImGearPDFFixedRect(0, 0, 300, 300));
igResultDocument.InsertPages((int)ImGearPDFPageNumber.LAST_PAGE, igFirstDocument, 0, (int)ImGearPDFPageRange.ALL_PAGES, ImGearPDFInsertFlags.DEFAULT);
igResultDocument.CreateNewPage(igFirstDocument.Pages.Count, new ImGearPDFFixedRect(0, 0, 300, 300));
igResultDocument.InsertPages((int)ImGearPDFPageNumber.LAST_PAGE, igSecondDocument, 0, (int)ImGearPDFPageRange.ALL_PAGES, ImGearPDFInsertFlags.DEFAULT);

// Add first Section
ImGearPDFBookmark resultBookmarkTree = igResultDocument.GetBookmark();
resultBookmarkTree.AddNewChild("Section 1");
var child = resultBookmarkTree.GetLastChild();
int targetPageNumber = 0;
setNewDestination(igResultDocument, targetPageNumber, child);

// Add first Document
child.AddNewChild("Document 1");
child = child.GetLastChild();
targetPageNumber = 1;
setNewDestination(igResultDocument, targetPageNumber, child);

// Add second Section
resultBookmarkTree.AddNewChild("Section 2");
child = resultBookmarkTree.GetLastChild();
targetPageNumber = 1 + igFirstDocument.Pages.Count;
setNewDestination(igResultDocument, targetPageNumber, child);

// Add second Document
child.AddNewChild("Document 2");
child = child.GetLastChild();
targetPageNumber = 2 + igFirstDocument.Pages.Count;
setNewDestination(igResultDocument, targetPageNumber, child);

// Save
using (FileStream stream = File.OpenWrite(@"C:\path\here\test.pdf"))
{
    igResultDocument.Save(stream, ImGearSavingFormats.PDF, 0, 0, igResultDocument.Pages.Count, ImGearSavingModes.OVERWRITE);
}

...

private ImGearPDFDestination setNewDestination(ImGearPDFDocument igPdfDocument, int targetPageNumber, ImGearPDFBookmark targetNode)
{
    ImGearPDFAction action = targetNode.GetAction();
    if (action == null)
    {
        action = new ImGearPDFAction(
            igPdfDocument,
            new ImGearPDFDestination(
                igPdfDocument,
                igPdfDocument.Pages[targetPageNumber] as ImGearPDFPage,
                new ImGearPDFAtom("XYZ"),
                new ImGearPDFFixedRect(), 0, targetPageNumber));
        targetNode.SetAction(action);
    }
    return action.GetDestination();
}

(The setNewDestination method is a custom method that abstracts the details of adding the new destination.)

Essentially, the GetBookmark() method will allow you to get an instance representing the root of the bookmark tree, with its children being subtrees themselves. Thus, we can add a new child to an empty tree, then get the last child with GetLastChild(). Then, we can set the action for that node to be a new "GoTo" action that will navigate to the specified destination. Upon save to the file system, this should produce a PDF with the below bookmark structure…

Bookmarks example

Note that you may need to use the native Save method (NOT SaveDocument) described in the product documentation here in order to save a PDF file with the bookmark tree included. Also, you can read more about Actions in the PDF Specification.

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Finovate and Informa Engage surveyed fintech and banking companies on behalf of Accusoft to gain a better idea of the current capabilities available in document management systems, and the challenges these firms face in using them more efficiently. Learn what we found.

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Question

Currently we are using PAS for viewing packages and it is pointed to our Accusoft Cloud subscription API key. PAS is installed locally and we store the viewing package artifacts in our S3 bucket. We are using 600 GB of storage on S3 for the viewing package artifacts we already have converted.

We would like to start using Accusoft’s Cloud PAS API to create viewing packages and no longer wish to host our own PAS and have the following questions:

  1. Is there a way we can migrate our current artifacts from our S3 bucket to Accusoft’s S3 bucket?

  2. Is there an additional charge for storing the artifacts at Accusoft?

  3. Is there a way to point the Cloud PAS to our existing S3 bucket?

Answer

Q: Is there a way we can migrate our current artifacts from our S3 bucket to Accusoft’s S3 bucket?

A: We do not currently offer an API for directly importing your existing viewing packages. However, you can re-create your viewing packages in PrizmDoc Cloud using the original source document.

Q: Is there an additional charge for storing the artifacts at Accusoft?

A: At this time there is no additional charge. However, this is
subject to change.

Q: Is there a way to point the Cloud PAS to our existing S3 bucket?

A: There is currently no setting available to configure your PrizmDoc Cloud account to use an S3 bucket which you own. If you use PrizmDoc Cloud, the storage is managed by Accusoft. If you need to own and manage the storage yourself, you’ll want to use your own Self-Hosted PAS.

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Question

Currently we are using PAS for viewing packages and it is pointed to our Accusoft Cloud subscription API key. PAS is installed locally and we store the viewing package artifacts in our S3 bucket. We are using 600 GB of storage on S3 for the viewing package artifacts we already have converted.

We would like to start using Accusoft’s Cloud PAS API to create viewing packages and no longer wish to host our own PAS and have the following questions:

  1. Is there a way we can migrate our current artifacts from our S3 bucket to Accusoft’s S3 bucket?
  2. Is there an additional charge for storing the artifacts at Accusoft?
  3. Is there a way to point the Cloud PAS to our existing S3 bucket?
Answer

Q: Is there a way we can migrate our current artifacts from our S3 bucket to Accusoft’s S3 bucket?

A: We do not currently offer an API for directly importing your existing viewing packages. However, you can re-create your viewing packages in PrizmDoc Cloud using the original source document.

Q: Is there an additional charge for storing the artifacts at Accusoft?

A: At this time there is no additional charge. However, this is
subject to change.

Q: Is there a way to point the Cloud PAS to our existing S3 bucket?

A: There is currently no setting available to configure your PrizmDoc Cloud account to use an S3 bucket which you own. If you use PrizmDoc Cloud, the storage is managed by Accusoft. If you need to own and manage the storage yourself, you’ll want to use your own Self-Hosted PAS.

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Implementing any technology solution within an established organization can be a monumental challenge for a developer. Doing so for a legal firm that has a strong culture and longstanding processes can be even more difficult. That’s why LegalTech developers need to take a few key factors into consideration as they work on applications for the legal industry.

Build vs. Buy

One of the first questions any firm needs to ask is whether it wants to build a specialized solution or turn to an existing LegalTech application. In many cases, this comes down to a question of resources. For larger “big law” firms or legal departments within an enterprise business, internal developers may be available to build a customized application that caters to specific organizational needs. 

If the resources and development skills are on hand, building a dedicated solution can be an effective strategy. Developers can focus narrowly on the established processes used at the firm and design technology that targets clear pain points more effectively than an “off-the-shelf” product.

More importantly, as Kelly Wehbi, Head of Product for Gravity Stack, points out, building doesn’t necessarily mean starting from nothing: 

“I think a lot about how to leverage the platforms we have or could potentially purchase, but then add our own expertise and strengths on top of it. That doesn’t have to mean you have to build some entirely new interface or have to invent some new technology. It could be there’s a tool that’s out there that does exactly what you need and maybe you have to build a few customizations on top of that.”

Of course, building a solution also presents a number of challenges, especially if the project’s requirements are not well defined from the beginning. There’s a great deal of overhead involved with building new technology in terms of maintenance and ongoing support. It’s easy to fall into the trap of focusing on technology at the expense of services. But legal firms are not product companies; they need to focus instead on finding ways they can use technology to leverage their core services.

It’s that emphasis on services that drives many firms to buy the technology solutions they need rather than to build them. Existing software integrations are typically better positioned to maintain security and don’t need to be maintained as extensively. Deploying proven software integrations also helps organizations to maximize their on-premises resources and enhance their flexibility in the long-term. 

“I tend to default toward leveraging an existing platform when possible,” Wehbi admits. “Security ends up being a huge part of this and when you can leverage a company that’s solved that really well, that goes a long, long way. It offers you a bunch of options you wouldn’t have if you had to build it yourself,” Wehbi says. “That’s a pretty big undertaking to start from scratch.”

Getting Buy-In for LegalTech Solutions

Once the build or buy decision is finally made, there’s still the critical matter of executing and putting the new solution into practice. Getting feedback throughout the development and integration process is important, whether it’s gathered from anecdotal observations or some form of usage analytics. 

Neeraj Raijpal, CIO at Schroock & Schroock & Lavan, finds that implementations tend to go smoother when the development team is able to get rapid feedback from key decision makers: “The faster you get the feedback, the faster you know you’re down the right path or not. It is very frightening when the stakeholder…looks at something and says ‘This is exactly the opposite of what I expected.’ You don’t want to be in that situation.”

Ultimately, a LegalTech application’s success depends largely upon whether or not the firm as a whole embraces it. When developers are seeking to implement a solution, they need to be especially careful to take the culture of the firm into consideration. Without buy-in at the top, it will be difficult to convince anyone in the organization to commit to change. 

“If you’re trying to solve a problem because you have a deficiency in a current business process, but you’re not willing to change the process…that’s (a) disaster,” Raijpal warns. Although LegalTech solutions are designed to enhance efficiency and reduce errors, they often require people to learn how to use them or to abandon existing technology solutions.

Take, for example, a legal firm that needs to redact documents during the discovery process. The existing process likely involves printing out documents and then laboriously redacting them by hand with marker. Once that process is finished, they are scanned and saved as image-based PDFs. An HTML5 viewer with redaction capabilities could easily streamline this process to make it faster, more flexible, and more secure. Unfortunately, if the firm’s attorneys aren’t willing to adopt the new process, all of the potential efficiency benefits go to waste.

The Importance of Communication

Communication and ongoing support are critical to ensuring a successful LegalTech implementation. Developers can begin this important conversation right from the beginning when they’re designing application features. Whether they’re building everything from scratch or turning to software integrations, they need to have honest and thorough discussions to determine what specific features are needed to support legal processes. Implementing a LegalTech solution is more likely to be successful if that solution is closely aligned with the firm’s existing needs and future goals.

But the conversation doesn’t stop once the application goes live. Ongoing support and education is often necessary to help firms adopt new technology and make the most of its potential. Developers may even need to adjust some features over time as needs change. If they utilized third party software integrations to add key functionality, they need to know they can count on those vendors to support them as the LegalTech application evolves.

Make Your LegalTech Implementation a Success with Accusoft

Accusoft’s family of software integrations allow LegalTech developers to quickly add the features their clients need to modernize workflows and improve efficiency. Whether it’s PrizmDoc’s extensive document redaction capabilities that make it easier to protect privacy during eDiscovery or the automated document assembly features of PrizmDoc, developers can lean on our 30 years of document processing expertise so they can focus on building the tools legal teams require

As part of our ongoing work with the LegalTech industry, Accusoft recently sponsored a Law.com webinar on the subject of building vs buying technology solutions for legal firms. You can listen to some of the highlights with contributors Kelly Wehbi and Neeraj Rajpal along with host Zach Warren, editor-in-chief of LegalTech News, on the Law.com Perspectives podcast.

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