Technical FAQs

Question

In PrizmDoc Viewer, can I delete a saved annotation collection? When I make annotations on a document, I can save them and give them a name. Then if I come back to the document later, I can access my saved annotations, add new ones, and delete individual ones, but I don’t see a way to delete the collections themselves, is this possible in PrizmDoc?

Answer

Deleting the annotation references is possible, though our Viewer sample does not have a built-in way to delete them. This is so individual users cannot delete annotations meant for a larger audience. You can add the feature to your project by using our Markup Layers API:

DELETE /MarkupLayers/u{viewingSessionId}/{layerRecordId}

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Question

What are the different ways to iterate through and select redactions in PrizmDoc Viewer?

Answer

Method 1:
Use the mouse to manually select the redactions you want to work with.

Method 2:
With the advancedSearch feature enabled, perform a search of your document. The search will return a list of marks on the document that you can use to select redactions without having to manually locate where they are in the document.

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Question

We are planning to upgrade our PrizmDoc Server and PrizmDoc Client to the latest major version. What is the best practice for doing so?

Answer

For best results, you will want to follow the instructions below to ensure the cleanest upgrade of the newest version:

NOTE: Before starting, make a backup of the following configuration files for use as reference when re-configuring your new version installation. This should be done before the PrizmDoc installer is run, as all configuration files will be replaced with new ones (resetting them to their default configuration).

  • Prizm Server Configuration: prizm\prizm-services-config.yml

  • Prizm Client Configuration (Windows): prizm\pas\pcc.win.yml

  • Prizm Client Configuration (Linux): /usr/share/prizm/pas/pcc.nix.yml

  • ServiceHost Configuration: prizm\PCCIS\ServiceHost\pcc.config

How To:

  1. Uninstall the previous version of PrizmDoc Server and PrizmDoc Client. Be sure to delete all PrizmDoc folders that are still present. For Windows you can Find PrizmDoc Server and Prizm Client under Add/Remove Programs. For Linux, please follow instructions below for uninstall instructions.

Linux Prizm/PAS Service Uninstall:

https://help.accusoft.com/PrizmDoc/latest/HTML/webframe.html#linux-uninstall-prizmdoc-serve.html

https://help.accusoft.com/PrizmDoc/v13.10/HTML/webframe.html#pas-linux-uninstallation.html

  1. Download the latest version of PrizmDoc for your operating system from https://www.accusoft.com/products/prizmdoc-suite/prizmdoc-viewer-builds/

  2. Install PrizmDoc Server first and then the PrizmDoc Client.

  3. At the end of the server installation, the install may request a reboot.

  4. Make a backup of your new configuration files as listed above.

  5. Modify each of the new configuration files and make the same changes as you did in the older configuration files.

NOTE: Do not just replace the new configuration files with the old version configuration files, as new configurations may have been introduced in the new version and they would be lost.

  1. Restart the Prizm Services and Prizm Application Services to ensure the newly configured file changes take affect.

NOTE: If either service fails to start with an error after modifying the configuration files, replace the configuration files with the original copy of the configuration files and try making the changes again.

NOTE: If you are using viewing packages and have an existing database, we provide additional scripts in the \prizm\pas\db folder to modify your existing database. For example, upgrading from PrizmDoc 12.x to PrizmDoc 13.x we provide an additional script addTenantId to add a new field to one of the existing tables.

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Question

Can I host multiple PrizmDoc viewers on a single page?

Answer

It is possible to host multiple viewers on a single page. The following example leverages Bootstrap’s tab implementation:

<!DOCTYPE html>

<html lang="en">
<head>
    <!-- Metadata -->
    <meta charset="utf-8" />
    <meta name="viewport" content="width=device-width, initial-scale=1, maximum-scale=1, user-scalable=no" />
    <meta name="description" content="" />

    <!-- Title -->
    <title>AccuSample</title>

    <!-- Libraries -->
    <link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/normalize/7.0.0/normalize.min.css">
    <link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/twitter-bootstrap/4.0.0/css/bootstrap.min.css">

    <!-- PrizmCSS -->
    <link rel="stylesheet" href="https://pcc-demos.accusoft.com/static/viewer-latest/css/viewercontrol.css">
    <link rel="stylesheet" href="https://pcc-demos.accusoft.com/static/viewer-latest/css/viewer.css">

    <!-- Inline Stylesheet -->
    <style>
        body {
            overflow-y: hidden;
        }
        #viewer1, #viewer2 {
            height: calc(100vh - 3em);
            width: 100%;
        }
    </style>

</head>
<body>
    <!-- #main -->
    <main class="container">
        <ul class="nav nav-tabs" role="tablist">
            <li class="nav-item">
                <a class="nav-link active" id="viewer1-tab" data-toggle="tab" href="#viewer1">Viewer 1</a>
            </li>
            <li class="nav-item">
                <a class="nav-link" id="viewer2-tab" data-toggle="tab" href="#viewer2">Viewer 2</a>
            </li>
        </ul>

        <div class="tab-content">
            <div class="tab-pane fade show active" id="viewer1" role="tabpanel">
                <div id="viewer1">
                </div>
            </div>
            <div class="tab-pane fade" id="viewer2" role="tabpanel">
                <div id="viewer2">
                </div>
            </div>
        </div>
    </main>

    <!-- Libraries -->
    <script src="https://cdnjs.cloudflare.com/ajax/libs/jquery/3.2.1/jquery.min.js"></script>
    <script src="https://cdnjs.cloudflare.com/ajax/libs/popper.js/1.14.1/umd/popper.min.js"></script>
    <script src="https://cdnjs.cloudflare.com/ajax/libs/twitter-bootstrap/4.0.0/js/bootstrap.min.js"></script>
    <script src="https://cdnjs.cloudflare.com/ajax/libs/underscore.js/1.8.3/underscore-min.js"></script>

    <!-- PrizmJS -->
    <script src="https://api.accusoft.com/v1/docstore/viewer/assets/classic/bundle.js"></script>
    <script src="https://pcc-demos.accusoft.com/static/viewer-latest/js/jquery.hotkeys.min.js"></script>
    <script src="https://pcc-demos.accusoft.com/static/viewer-latest/js/viewercontrol.js"></script>
    <script src="https://pcc-demos.accusoft.com/static/viewer-latest/js/viewer.js"></script>

    <!-- Inline Script -->
    <script>
        var viewingSessionId1;
        var viewerControl1;
        var viewingSessionId2;
        var viewerControl2;

        $(document).ready(function() {
            $.ajax({
                "type": "post",
                "url": "https://api.accusoft.com/PAS/V1/ViewingSession",
                "headers": {
                    "acs-api-key": ""
                },
                "data": JSON.stringify({
                    "source": {
                        "type": "url",
                        "url": ""
                    }
                })
            }).done(function(response) {
                viewingSessionId1 = response["viewingSessionId"];

                // Initialize viewer
                viewerControl1 = $("#viewer1").pccViewer({ 
                    documentID: viewingSessionId1,
                    imageHandlerUrl: "https://api.accusoft.com/v2/viewers/proxy",
                    language: languageItems,
                    template: htmlTemplates
                }).viewerControl;
            });

            $.ajax({
                "type": "post",
                "url": "https://api.accusoft.com/PAS/V1/ViewingSession",
                "headers": {
                    "acs-api-key": ""
                },
                "data": JSON.stringify({
                    "source": {
                        "type": "url",
                        "url": ""
                    }
                })
            }).done(function(response) {
                viewingSessionId2 = response["viewingSessionId"];

                // Initialize viewer
                viewerControl2 = $("#viewer2").pccViewer({ 
                    documentID: viewingSessionId2,
                    imageHandlerUrl: "https://api.accusoft.com/v2/viewers/proxy",
                    language: languageItems,
                    template: htmlTemplates
                }).viewerControl;
            });
        });
    </script>
</body>
</html>
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Question

Can I host multiple PrizmDoc viewers on a single page?

Answer

It is possible to host multiple viewers on a single page. The following example leverages Bootstrap’s tab implementation:

<!DOCTYPE html>

<html lang="en">
<head>
    <!-- Metadata -->
    <meta charset="utf-8" />
    <meta name="viewport" content="width=device-width, initial-scale=1, maximum-scale=1, user-scalable=no" />
    <meta name="description" content="" />

    <!-- Title -->
    <title>AccuSample</title>

    <!-- Libraries -->
    <link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/normalize/7.0.0/normalize.min.css">
    <link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/twitter-bootstrap/4.0.0/css/bootstrap.min.css">

    <!-- PrizmCSS -->
    <link rel="stylesheet" href="https://pcc-demos.accusoft.com/static/viewer-latest/css/viewercontrol.css">
    <link rel="stylesheet" href="https://pcc-demos.accusoft.com/static/viewer-latest/css/viewer.css">

    <!-- Inline Stylesheet -->
    <style>
        body {
            overflow-y: hidden;
        }
        #viewer1, #viewer2 {
            height: calc(100vh - 3em);
            width: 100%;
        }
    </style>

</head>
<body>
    <!-- #main -->
    <main class="container">
        <ul class="nav nav-tabs" role="tablist">
            <li class="nav-item">
                <a class="nav-link active" id="viewer1-tab" data-toggle="tab" href="#viewer1">Viewer 1</a>
            </li>
            <li class="nav-item">
                <a class="nav-link" id="viewer2-tab" data-toggle="tab" href="#viewer2">Viewer 2</a>
            </li>
        </ul>

        <div class="tab-content">
            <div class="tab-pane fade show active" id="viewer1" role="tabpanel">
                <div id="viewer1">
                </div>
            </div>
            <div class="tab-pane fade" id="viewer2" role="tabpanel">
                <div id="viewer2">
                </div>
            </div>
        </div>
    </main>

    <!-- Libraries -->
    <script src="https://cdnjs.cloudflare.com/ajax/libs/jquery/3.2.1/jquery.min.js"></script>
    <script src="https://cdnjs.cloudflare.com/ajax/libs/popper.js/1.14.1/umd/popper.min.js"></script>
    <script src="https://cdnjs.cloudflare.com/ajax/libs/twitter-bootstrap/4.0.0/js/bootstrap.min.js"></script>
    <script src="https://cdnjs.cloudflare.com/ajax/libs/underscore.js/1.8.3/underscore-min.js"></script>

    <!-- PrizmJS -->
    <script src="https://api.accusoft.com/v1/docstore/viewer/assets/classic/bundle.js"></script>
    <script src="https://pcc-demos.accusoft.com/static/viewer-latest/js/jquery.hotkeys.min.js"></script>
    <script src="https://pcc-demos.accusoft.com/static/viewer-latest/js/viewercontrol.js"></script>
    <script src="https://pcc-demos.accusoft.com/static/viewer-latest/js/viewer.js"></script>

    <!-- Inline Script -->
    <script>
        var viewingSessionId1;
        var viewerControl1;
        var viewingSessionId2;
        var viewerControl2;

        $(document).ready(function() {
            $.ajax({
                "type": "post",
                "url": "https://api.accusoft.com/PAS/V1/ViewingSession",
                "headers": {
                    "acs-api-key": ""
                },
                "data": JSON.stringify({
                    "source": {
                        "type": "url",
                        "url": ""
                    }
                })
            }).done(function(response) {
                viewingSessionId1 = response["viewingSessionId"];

                // Initialize viewer
                viewerControl1 = $("#viewer1").pccViewer({ 
                    documentID: viewingSessionId1,
                    imageHandlerUrl: "https://api.accusoft.com/v2/viewers/proxy",
                    language: languageItems,
                    template: htmlTemplates
                }).viewerControl;
            });

            $.ajax({
                "type": "post",
                "url": "https://api.accusoft.com/PAS/V1/ViewingSession",
                "headers": {
                    "acs-api-key": ""
                },
                "data": JSON.stringify({
                    "source": {
                        "type": "url",
                        "url": ""
                    }
                })
            }).done(function(response) {
                viewingSessionId2 = response["viewingSessionId"];

                // Initialize viewer
                viewerControl2 = $("#viewer2").pccViewer({ 
                    documentID: viewingSessionId2,
                    imageHandlerUrl: "https://api.accusoft.com/v2/viewers/proxy",
                    language: languageItems,
                    template: htmlTemplates
                }).viewerControl;
            });
        });
    </script>
</body>
</html>
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The last twelve months have seen an unprecedented shift in the way organizations and customers are utilizing digital services. According to data gathered by McKinsey in 2020, digital adoption made roughly five years worth of progress in a span of eight weeks at the onset of the COVID-19 pandemic. While this massive shift impacted almost every industry, the government sector in particular faced tremendous disruption as its legacy systems struggled to keep pace with demand.

Many of the changes in the way people access government services are likely to remain in place even after the threat of the pandemic recedes, which creates a huge opportunity for software developers specializing in GovTech applications. A closer look at GovTech trends for 2021 provides some insight into those opportunities.

5 Key GovTech Trends to Watch in 2021

1. Remote Functionality 

Government agencies had to fundamentally rethink the workplace in response to the pandemic. Non-essential personnel transitioned to working remotely whenever possible, but this move created a number of challenges in terms of collaboration and security. Employees still need to be able to view, edit, and share files without compromising privacy or creating version confusion. All too often, remote workers resort to ad hoc solutions involving third party programs and conventional email, all of which make it incredibly difficult for an organization to maintain control over its essential files. GovTech developers can address these challenges directly by building software that facilitates remote collaboration entirely within a secure application.

2. Doing More with Less

One of the downstream consequences of social distancing restrictions and stay at home orders has been the erosion of sales tax revenue at the state and local level. While the impacts have not been as catastrophic as originally feared, many states are still facing significant budget shortfalls despite making deep spending cuts. The pressure will be on to find GovTech solutions that are easy to implement, use, and maintain. Efficiency and flexibility will continue to be important considerations as state and municipal governments seek out platforms that can address multiple needs and allow them to eliminate costly redundancies.

3. Shift to Digital

When government offices were forced to shut their doors in the early days of the pandemic, they had to scramble to find ways to deliver services digitally. This was especially difficult for agencies relying on legacy infrastructure and outdated software, but the transition to digital is unlikely to slow down anytime soon now that it’s underway. According to a recent study, 61 percent of government officials surveyed believe that the pandemic has accelerated their digital transformation goals, while 75 percent claim that their agency is pushing to offer even more services digitally. That will mean plenty of opportunity for innovative GovTech developers that can provide the automation and data management tools governments need to bring their services into the 21st century.

4. Fight for Privacy

Government agencies sit upon massive amounts of private data that must be kept secure at all costs. From personally identifiable information like Social Security Numbers to contracts and applications that contain confidential business data and vital trade secrets, governments have a responsibility to protect sensitive data at all times. They need systems and software that not only keeps files safely within the secure confines of an application, but also provides the redaction capabilities that allow agencies to comply with information requests. By designing platforms that promote transparency while also protecting privacy, GovTech developers can play an important role in building trust between government and citizens. 

5. Citizen-Centric Experience

The combination of evolving public expectations and demographic change was rapidly reshaping the delivery of government services even before the pandemic. In a global survey conducted in late 2019, Accenture found that 50 percent of respondents believed that requests to an agency could be resolved faster with the use of AI assistants or chatbots and that a transition to 24/7 access to government services would be greatly beneficial. Respondents also wanted easier access to their personal information (74 percent), faster response times (73 percent), and greater visibility into the status of their queries and applications (64 percent). Younger citizens accustomed to customer-centric experiences are further shifting expectations of what services the government should be able to offer digitally. It will fall to GovTech developers to design applications that connect citizens to their government and streamline processes that have long relied upon inefficient manual practices and direct physical interactions.

Enhance Your GovTech Application with Accusoft Solutions

Working with the government sector presents a number of challenges to even seasoned developers. From meeting complex compliance and privacy requirements to managing a dizzying range of document types, building and implementing an effective solution takes a great deal of time and development resources.

One of the easiest ways to speed up that process is by incorporating proven functionality into an application with SDKs or APIs. Accusoft’s collection of software integrations helps GovTech developers get to market faster by providing reliable and government-ready content processing features.

  • PrizmDoc Viewer: A powerful HTML5 viewer with annotation and redaction capabilities, PrizmDoc Viewer makes it easy to view, edit, and manage public records, contracts, and even more sensitive documents all within a secure GovTech application.
  • ImageGear: With ImageGear’s extensive image processing, conversion, and compression features behind them, GovTech applications can easily improve document workflows, consolidate information, and meet government archiving standards (thanks to PDF/A support).
  • FormSuite: Processing government forms can quickly overwhelm an application if it doesn’t have the capabilities to handle multiple form types or clean up document images. FormSuite for Structured Forms is a collection of forms processing SDKs that helps GovTech applications quickly sort and extract data from structured forms for superior speed and accuracy.

As GovTech trends continue to accelerate in 2021, developers need partners they can trust to provide secure, reliable functionality to their applications so they can focus their efforts on building software that meets the exacting needs of the government sector. Learn more about how Accusoft can fulfill that role and elevate the potential of GovTech applications.

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Question

In PrizmDoc, why do I fail to load/convert Excel documents with the error “Exception from HRESULT: 0x800AC472”?

Answer

The error message Exception from HRESULT: 0x800AC472 is usually associated with a failure involving an Excel document, found in the MsOfficeConverter.log. Below are some known triggers of it:

If the user is logged in as “SYSTEM”, “LocalSystem”, or any other non-user-account variant, this will cause PrizmDoc to fail when using MSO services. This is expected behavior when working with Microsoft Office documents in PrizmDoc. Please see step 6 of the Windows Installation documentation regarding this:

http://help.accusoft.com/PrizmDoc/latest/HTML/webframe.html#windows-installation.html

“Specify the login account (account name and password) that PrizmDoc Server will run under. If you are using the Microsoft Office (MSO) Conversion add-on, please make sure that the “login account” is a real user account with Administrator rights. Running PrizmDoc under the LocalSystem user or another Microsoft Windows integrated service account is not supported for this option.”

It’s also crucial that the copy of Microsoft Office on the system has been activated. A not-licensed, not-activated, expired, or trial license will all cause Microsoft Office to not work with PrizmDoc.

More information: https://help.accusoft.com/PrizmDoc/latest/HTML/windows-requirements.html

“The installed copy of Microsoft Office must be activated in order for PrizmDoc’s Microsoft Office Conversion Service to work properly. Not licensed, not activated, an expired or trial version of Microsoft Office will not work with PrizmDoc.”

Your default printer must be the Microsoft XPS Document Writer when working with Excel documents in PrizmDoc. Specifying another printer could possibly lead to this exception.

More information: http://help.accusoft.com/PrizmDoc/latest/HTML/natively-render-mso-documents.html

“The Microsoft Office Conversion Service requires the Microsoft XPS Document Writer printer driver to be installed for the best conversion performance and rendering fidelity of MS Excel documents”

Ensure the Print Spooler service is started and the Microsoft XPS Document Writer is the default printer.

There is a known issue with version 13.3 of PrizmDoc where completely blank Excel files are not loadable in the Viewer. They will fail to load and throw the aforementioned HRESULT exception. This has been fixed in PrizmDoc version 13.6.

In short, please set up the PrizmDoc service correctly to run with a real user account, ensure the copy of Microsoft Office has been activated, and make sure the default printer is set to “Microsoft XPS Document Writer”, then restart the service. This should fix this particular issue in most cases.

For more reading on considerations that Microsoft recommends when running their client-side MSO applications on the server, see this article:

Considerations for server-side Automation of Office

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Question

In PrizmDoc, why do I fail to load/convert Excel documents with the error “Exception from HRESULT: 0x800AC472”?

Answer

The error message Exception from HRESULT: 0x800AC472 is usually associated with a failure involving an Excel document, found in the MsOfficeConverter.log. Below are some known triggers of it:

If the user is logged in as "SYSTEM", "LocalSystem", or any other non-user-account variant, this will cause PrizmDoc to fail when using MSO services. This is expected behavior when working with Microsoft Office documents in PrizmDoc. Please see step 6 of the Windows Installation documentation regarding this:

http://help.accusoft.com/PrizmDoc/latest/HTML/webframe.html#windows-installation.html

"Specify the login account (account name and password) that PrizmDoc Server will run under. If you are using the Microsoft Office (MSO) Conversion add-on, please make sure that the "login account" is a real user account with Administrator rights. Running PrizmDoc under the LocalSystem user or another Microsoft Windows integrated service account is not supported for this option."

It’s also crucial that the copy of Microsoft Office on the system has been activated. A not-licensed, not-activated, expired, or trial license will all cause Microsoft Office to not work with PrizmDoc.

More information: https://help.accusoft.com/PrizmDoc/latest/HTML/windows-requirements.html

"The installed copy of Microsoft Office must be activated in order for PrizmDoc’s Microsoft Office Conversion Service to work properly. Not licensed, not activated, an expired or trial version of Microsoft Office will not work with PrizmDoc."

Your default printer must be the Microsoft XPS Document Writer when working with Excel documents in PrizmDoc. Specifying another printer could possibly lead to this exception.

More information: http://help.accusoft.com/PrizmDoc/latest/HTML/natively-render-mso-documents.html

"The Microsoft Office Conversion Service requires the Microsoft XPS Document Writer printer driver to be installed for the best conversion performance and rendering fidelity of MS Excel documents"

Ensure the Print Spooler service is started and the Microsoft XPS Document Writer is the default printer.

There is a known issue with version 13.3 of PrizmDoc where completely blank Excel files are not loadable in the Viewer. They will fail to load and throw the aforementioned HRESULT exception. This has been fixed in PrizmDoc version 13.6.

In short, please set up the PrizmDoc service correctly to run with a real user account, ensure the copy of Microsoft Office has been activated, and make sure the default printer is set to "Microsoft XPS Document Writer", then restart the service. This should fix this particular issue in most cases.

For more reading on considerations that Microsoft recommends when running their client-side MSO applications on the server, see this article:

Considerations for server-side Automation of Office

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TAMPA, FLA. (Dec. 1, 2021) Last night, the Tampa Bay Software CEOs (TBSC) met for their quarterly social meeting at the Current Hotel in the Rox Rooftop Bar. Hosted by Accusoft, this networking event provided a great venue for discussion about attracting top talent to the area’s innovative businesses, driving growth opportunities for the high tech industry in Tampa, and sharing mutual problems and uncovering solutions.

“Our tech community and the opportunity for further innovation in Tampa Bay is growing”,  said Jack Berlin, CEO at Accusoft. “With this great collaboration of software CEOs, we can bring the local tech community together, to attract top talent, effectively communicate to our leaders what our tech community needs, and learn from each other to drive further growth.”

The Software CEO Council comprises the area’s premier businesses, executives, and entrepreneurs of Tampa Bay’s technology community. Its mission is to create the largest communal ecosystem for tech startups in the state of Florida and put Tampa Bay on the map as a beacon for innovation and success, to foster talent and fuel growth. Council companies include A-LIGN, Accusoft, Applied Data Corporation, ComplianceQuest, CrossBorder Solutions, Digital Hands, Geographic Solutions, Haneke Design, MercuryWorks, Sourcetoad, Spirion, Transcendent and Vendita.

Pictured above left to right: Greg Ross-Munro, Prashanth Rajendran, Kevin Coppins, Dan Gaertner, Chris Karlo, Shamus Hines, Charlotte Baker, Jack Berlin, Jody Haneke.

For more information about TBSC, visit the group’s website at https://www.tampasoftwareceos.com/.

About Tampa Bay Tech

Tampa Bay Tech is a 501(c)6 non-profit technology council that has been engaging and uniting the local technology community for 20 years. With over 100 companies representing thousands of tech employees – as well as thousands of students within the area’s colleges and universities – Tampa Bay Tech provides programming and initiatives to support all those in the technology space. Through their membership and partnerships, their mission is to build a radically connected, flourishing tech hub where opportunity is abundant for all. Join the TBTech community at tampabay.tech and follow us on Facebook, Linkedin, Instagram, and Twitter.

About Accusoft

Founded in 1991, Accusoft is a software development company specializing in content processing, conversion, and automation solutions. From out-of-the-box and configurable applications to APIs built for developers, Accusoft software enables users to solve their most complex workflow challenges and gain insights from content in any format, on any device. Backed by 40 patents, the company’s flagship products, including OnTask, PrizmDoc™ Viewer, and ImageGear, are designed to improve productivity, provide actionable data, and deliver results that matter. The Accusoft team is dedicated to continuous innovation through customer-centric product development, new version release, and a passion for understanding industry trends that drive consumer demand. Visit us at www.accusoft.com.

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On July 23, 2021, Accusoft announced the latest update to SmartZone, its versatile data capture SDK for forms processing. The version 6.1 update expands the integration’s already robust language support for Optical Character Recognition (OCR) by adding 65 new languages, with a special emphasis on Central European, Cyrillic, Baltic, and Asian language groups.

“We have a strong customer base in North America with SmartZone, but we’ve received multiple customer requests to expand support to a global range of languages,” said Irina Tabac, Product Manager for Forms and Cloud APIs at Accusoft. “This update will help developers serve their international customers better and offer OCR support for new customers around the world.”

Newly supported languages include: 

  • Turkish
  • Malay
  • Russian
  • Polish
  • Greek
  • Chinese
  • Korean
  • Japanese
  • Thai
  • Vietnamese
  • And over 50 more…

SmartZone v6.1 also expands the SDK’s OCR capabilities to include full page recognition for forms processing. Now developers can give their forms processing applications the ability to capture data using targeted zonal recognition or by extracting text from the entire page.

Available as an individual SDK or as part of the FormSuite Collection, SmartZone’s data capture technology eliminates the need for manual data entry in forms workflows. To learn more about Accusoft’s SmartZone OCR/ICR SDK or download a trial for a first-hand look, please visit our website.

About Accusoft: 

Founded in 1991, Accusoft is a software development company specializing in content processing, conversion, and automation solutions. From out-of-the-box and configurable applications to APIs built for developers, Accusoft software enables users to solve their most complex workflow challenges and gain insights from content in any format, on any device. Backed by 40 patents, the company’s flagship products, including OnTask, PrizmDoc™ Viewer, and ImageGear, are designed to improve productivity, provide actionable data, and deliver results that matter. The Accusoft team is dedicated to continuous innovation through customer-centric product development, new version release, and a passion for understanding industry trends that drive consumer demand. Visit us at www.accusoft.com.

###

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convert pdf

PDFs are everywhere. Vice calls them “the world’s most important file format,” and that’s not far off the mark. The sheer number of documents converted to, from, and often back to PDFs is astounding. The hard truth? They’re also frustrating to work with. Start a Google search with the word “convert” and three of the top five results involve PDFs. 

While this portable document format lives up to its namesake by making it easy for users to attach and send documents across their organizations, PDFs often run into problems when it comes to conversion, collaboration, and communication. While many tools offer piecemeal PDF functionality, they lack a complete cadre of critical capabilities, in turn forcing software engineers to use multiple software solutions for seemingly simple tasks. 

ImageGear offers a different take on the standard software development kit (SDK) designed to help developers maximize their PDF potential. Here’s how it works. 

The Value of PDF Conversion

While PDF conversion is one of the top sought-after functionalities, there’s another area that’s often overlooked: modifying the characteristics of PDFs on-screen. With companies now handling PDFs from multiple sources that may include everything from computer-generated form data to handwritten information and images, it’s no surprise that staff encounter a wide variety of viewing issues.

ImageGear PDF helps solve these problems by allowing users to call the shots on PDF content at scale with features such as:

  • Conversion
  • Metadata Management
  • Content and Font Editing
  • Text Extraction
  • PDF Watermarking
  • Container, Dictionary, and Layer Creation
  • 3D Asset Modification

ImageGear PDF also helps improve document processing with document cleanup and advanced optical character recognition (OCR). With the ability to encrypt and decrypt entire images (or part of an image), automatic ImageClean correction of white text blocks, borders, and inverted images, plus intelligent re-sizing, any PDF can be cleaned and made more readable for the user. 

OCR support for almost any document type is also a benefit. This includes those produced on typewriters, dot-matrix printers, ink-jet printers, laser printers, and photocopied, scanned, and faxed documents. ImageGear PDF helps users control and customize multiple PDF variables, making it a fully functional PDF conversion solution for your application.

PDF Pain Points

One of the biggest PDF frustrations? The inability to break apart and combine PDF documents. Let’s imagine you have a massive legal PDF or in-depth medical file. In these circumstances, professionals only need a portion of the PDF, but without the right tools they’re stuck sending entire files when all they need is a single page. In other cases, employees might have a host of related PDFs that are part of the same project, but can’t be easily combined to save space and time.

ImageGear PDF has you covered with the ability to easily delete or insert PDF pages, render pages in a single PDF, split a PDF, merge two or more PDFs into a single file, or even merge specific pages from two or more PDFs into a single PDF. This not only makes a massive difference in time spent working with PDF documents, it helps reduce unnecessary storage and transmission of multiple files. 

Convert PDF: Multiple File Formats for Conversion

Conversion is critical for PDF success. Instead of creating complexity by forcing end-users to stick with original file formats, implementing an SDK with cutting-edge conversion empowers corporate consistency and saves on storage space. ImageGear PDF supports a host of common file formats for conversion including Microsoft Office, JPEG 2000, CAD, and SVG.

Of course, no feature forward PDF framework is complete without robust annotation, redaction, and commenting capabilities. These features make it easy for other users to see exactly what’s been changed, when, and why, along with providing a critical, auditable paper trail to meet evolving compliance and regulatory standards.

PDF Functionality for Your Application

Best of all, ImageGear isn’t designed to replace your current software, but integrate alongside existing workflows. Rather than adding another application to already-overloaded IT arsenals, straightforward SDK integration means everything happens within your own application, making it easy for everyone to find exactly what they’re looking for within familiar territory. Need help jumpstarting your SDK deployment? Check out our full list of ImageGear .NET samples for ASP.NET, CAD, OCR support, and more.

PDFs remain eternally popular and continually frustrating. Solve for document viewing, split and merge, and conversion issues and streamline employee efforts with ImageGear.

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