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Technical FAQ

Can PrizmDoc Viewer make a searchable PDF from an image-only PDF file?

Question If I have a PDF document that only has an embedded image in it (no text objects, etc.), can PrizmDoc Viewer take it and create a searchable PDF file from it? Answer Yes. PrizmDoc’s Content Conversion Services can take an image-only PDF and create a searchable PDF file from it. This can be done […]

Blog Post

How to create a command line program in C# that can read a CAD file

Goal Create a command line program in C# that can read a CAD file (DWG, DXF, or DGN format), then use ImageGear .NET v24 to convert this file to a PDF file with either 2D image conversion or 3D images from the original CAD file. Requirements C# development environment (Visual Studio used in this example) […]

Technical FAQ

Can PrizmDoc Viewer make a searchable PDF from an image-only PDF file?

Question If I have a PDF document that only has an embedded image in it (no text objects, etc.), can PrizmDoc Viewer take it and create a searchable PDF file from it? Answer Yes. PrizmDoc’s Content Conversion Services can take an image-only PDF and create a searchable PDF file from it. This can be done […]

Technical FAQ

Why are some documents unable to be converted to PDF/A by ImageGear .NET?

Question We are saving files to the PDF/A standard and are running into a few cases where the file cannot be saved as PDF/A by ImageGear .NET. Why is this, and how do we do it properly? Answer First, determine whether a PDF document can be converted to PDF/A by creating an ImGearPDFPreflight object from […]

Technical FAQ

When I try to install PrizmDoc Server on Windows, my username/password are rejected as incorrect. How can I troubleshoot this?

Question When I try to install PrizmDoc Server on Windows, my username/password are rejected as incorrect. How can I troubleshoot this? Answer It’s possible that there is some problem with the account you’re trying to log in under. First, make sure the server is in the same domain as the username you login with. For […]

Technical FAQ

When running PrizmDoc on Linux, why is the service health page showing unhealthy when MSO is enabled?

Question After applying a new license/evaluation license through the license utility on Linux, the following error appears in the logs: {"gid":"","name":"OCS","time":"2019-01-3T18:26:39.368Z","pid":36875,"level":50,"tid":36875,"taskid":8,"FATAL ERROR":"MSO feature is active, but 'fidelity.msOfficeCluster.host' and 'fidelity.msOfficeCluster.port' are not configured, going to 'Unhealthy' state"} What could cause this issue to occur, and how can it be fixed? Answer As you are running on […]

Technical FAQ

How can I change the default timeout value for a Viewing Session in PrizmDoc?

Question I changed the value of viewingSessionTimeout Answer If you are using Windows, the value that you are looking to modify is the viewing.sessionLifetime in the central config file prizm-services-config.yml located in the root of the PrizmDoc installation directory (C:\Prizm on Windows, /usr/share/prizm on Linux). Make sure it is uncommented and without any leading whitespace. […]

Technical FAQ

How can I change the default timeout value for a Viewing Session in PrizmDoc?

Question I changed the value of viewingSessionTimeout

Technical FAQ

I have already licensed PrizmDoc. Where can I find my license key?

Question I have already licensed PrizmDoc. Where can I find my license key? Answer At the very top of the prizm-services-config.yml file located at C:/Prizm/ on Windows and /usr/share/prizm/ on Linux, you can locate the license key: ######################### PrizmDoc Configuration ############################### ############################### Licensing ###################################### license.solutionName: ________ license.key: 2.0...

Blog Post

How PDF Redaction Tools Can Secure Documents

Anyone who has watched a thriller about government secrecy probably has an image in mind about what it means to redact a document. That picture usually involves piles of classified pages with entire paragraphs blotted out with black marker. At some point, a character holds a sheet up to a light and finds a spot […]

Technical FAQ

Do you have sample code available?

Question Do you have sample code available? Answer Yes, we have two samples available to get you started quickly: An HTML page that uses the viewer via a <script> tag and CDN URL to display a PDF A React app which uses the viewer to display a PDF.