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How to Improve Digital Collaboration for Insurance Applications

Despite its reputation for being slow to adapt and held back by outdated, legacy technology, the insurance industry is undergoing a tremendous period of digital transformation. A new generation of InsurTech applications are helping insurers respond more quickly to a dynamic market and empowering customers to become more engaged with their policies. 

Digital collaboration tools are critical to this dramatic shift, which has created a unique opportunity for InsurTech developers. By deploying features that allow insurers to streamline workflows and improve communication both with internal stakeholders and customers, developers can capitalize on an emerging need and establish their applications as the “new standard” for digital collaboration in the insurance industry.

Creating Better Digital Collaboration Tools for InsurTech Software

Accessible Viewing

The ability to easily access and view insurance documents is increasingly important to insurance agents and customers alike. When assembling a policy bundle, insurance agents must reference multiple pieces of information about customers as well as detailed actuarial data from a variety of sources. By building HTML5 viewing capabilities into InsurTech applications, developers can help underwriters reference all relevant information within their existing workflow. Rather than ponderously requesting documents from other departments and receiving them via email, and opening them with an external program, they can simply request, search for, receive, or view files without ever exiting their secure application.  

Customers, meanwhile, expect to be able to access their insurance records quickly and easily. Whether it’s a detailed description of their policy or a copy of their proof of insurance, they want the ability to log into a web-based application that allows them to locate and view records related to their account. This can greatly improve communication with their insurer since they’re able to quickly reference different aspects of their policy and identify their needs more clearly. Developers can build viewing features into an InsurTech application so customers can access their essential documents without having to download anything or take any additional steps. Insurers can also use the same features to easily provide updates about policies or rates. 

Annotations

Building an insurance policy or evaluating claims can be a lengthy and confusing process without the right digital collaboration tools in place. Documents often need to be reviewed by people in different departments before bundled services and rates can be finalized. If an InsurTech application lacks collaboration features, insurers may need to resort to emailing documents back and forth along with their comments. There is ample space for miscommunication in this scenario, with vital comments potentially going unnoticed or the wrong document being sent as an attachment.

Built-in annotation tools allow insurers to leave comments, highlight areas of concern, and provide helpful notes directly on the files themselves. Developers can also make it possible to share and view those documents entirely within the application environment, which reduces the risk that someone will overlook important comments or compromise privacy by opening a file with poorly secured software. Annotation markups are stored separately from the original file until they need to be burned into a new copy. This protects the integrity of the source document throughout the collaboration process.

Version Control

One of the biggest challenges with digital collaboration is maintaining version control over documents. When multiple people are working on a file, it’s important to make sure that everyone is using the most up-to-date version of it. This is especially true of insurance documents because rates and risk adjustments can sometimes change quite rapidly. The last thing an organization (or their customers) want is to have inconsistencies spread across several documents due to poor version control.

Developers can combat version confusion by keeping every stage of document workflows within their InsurTech applications. Version problems are usually caused by people downloading documents, working on them in isolation with a separate program, and then uploading their changed versions back into the application. By making it possible to view and annotate content within the application, developers can help ensure that everyone is working from the most up-to-date version of every file. 

Conversion

InsurTech applications must be able to handle a wide range of file types if they’re going to effectively facilitate digital collaboration. Customers often need to upload images as part of their insurance claims and will often provide documents as scanned images that can’t be searched for key text. Without the ability to convert files into more manageable formats, collaboration can quickly become an exercise in frustration and confusion.

Conversion tools not only make files more accessible, but also make it easier to manage content. Several small documents, for instance, could be combined into a single file for faster access, review, and markup. Developers can also incorporate Optical Character Recognition (OCR) into their InsurTech application to extract the text from a document image and use it to create a searchable PDF for more convenient reference. These conversion tools provide a great deal of workflow customization that allows their customers to set up efficient processes that help them deliver better services.

Boost InsurTech Digital Collaboration with PrizmDoc Viewer

Accusoft’s PrizmDoc Viewer is an HTML5 that integrates smoothly into your InsurTech application to deliver a powerful array of digital collaboration tools. Using a sophisticated collection of REST APIs, PrizmDoc Viewer provides support for multiple file types and can easily convert between formats to simplify insurance workflows. It also features a full range of annotation and redaction tools as well as OCR text extraction and electronic signature features.

With three decades of experience developing imaging and document management technology, Accusoft offers a variety of software integrations that can support digital collaboration efforts. From document assembly to secure spreadsheet support, our collection of SDKs and APIs can provide the features your InsurTech application needs to meet the evolving demands of the insurance industry. Check out our InsurTech fact sheet to learn how you can turn our capabilities into your capabilities.