Search results for "Windows-InstallGuide-PCC7"
How to Implement SmartZone in .NET with PowerShell
Continuous innovation has allowed Accusoft to build sustained success over the course of three decades. Much of that innovation comes from talented developers creating novel solutions to everyday problems, many of which go on to become patented technologies that provide the company with an edge over competitors. Others, however, are the byproduct of looking […]
Why am I seeing garbage text when viewing documents with PrizmDoc using Internet Explorer, Chrome, or Firefox?
Question When viewing documents within the PrizmDoc Viewer using a particular browser, we are seeing garbage text. Viewing the same document with other browsers shows the text properly. What could be causing this to occur? Answer There are two possible causes for this in Internet Explorer 11 and you can check the settings below to […]
How can I change the default timeout value for a Viewing Session in PrizmDoc?
Question I changed the value of viewingSessionTimeout Answer If you are using Windows, the value that you are looking to modify is the viewing.sessionLifetime in the central config file prizm-services-config.yml located in the root of the PrizmDoc installation directory (C:\Prizm on Windows, /usr/share/prizm on Linux). Make sure it is uncommented and without any leading whitespace. […]
Why am I seeing garbage text when viewing documents with PrizmDoc using Internet Explorer, Chrome, or Firefox?
Question When viewing documents within the PrizmDoc Viewer using a particular browser, we are seeing garbage text. Viewing the same document with other browsers shows the text properly. What could be causing this to occur? Answer There are two possible causes for this in Internet Explorer 11 and you can check the settings below to […]
What operating systems does PrizmDoc officially support?
Question What operating systems (Windows, Linux, etc.) does PrizmDoc officially support? Answer Please refer to our latest documentation for the most up-to-date list of supported operating systems: Supported Windows Operating Systems Supported Linux Operating Systems For documentation on older versions of PrizmDoc, please see our documentation archive.
My document appears to be loading incorrectly. Are there any troubleshooting steps I can take?
Question My document appears to be loading incorrectly. Are there any troubleshooting steps that I can take? Answer First, confirm that this is a document-specific issue by trying other documents of the same file type or documents of the same file type with similar size characteristics and content. Second, if the document is a Microsoft […]
What operating systems does PrizmDoc officially support?
Question What operating systems (Windows, Linux, etc.) does PrizmDoc officially support? Answer Please refer to our latest documentation for the most up-to-date list of supported operating systems: Supported Windows Operating Systems Supported Linux Operating Systems For documentation on older versions of PrizmDoc, please see our documentation archive.
What is the procedure for upgrading PrizmDoc Viewer?
Question We are planning to upgrade our PrizmDoc Server and PrizmDoc Client to the latest major version. What is the best practice for doing so? Answer For best results, you will want to follow the instructions below to ensure the cleanest upgrade of the newest version: NOTE: Before starting, make a backup of the following […]
Management Team
When running PrizmDoc on Linux, why is the service health page showing unhealthy when MSO is enabled?
Question After applying a new license/evaluation license through the license utility on Linux, the following error appears in the logs: {"gid":"","name":"OCS","time":"2019-01-3T18:26:39.368Z","pid":36875,"level":50,"tid":36875,"taskid":8,"FATAL ERROR":"MSO feature is active, but 'fidelity.msOfficeCluster.host' and 'fidelity.msOfficeCluster.port' are not configured, going to 'Unhealthy' state"} What could cause this issue to occur, and how can it be fixed? Answer As you are running on […]
Why are the fonts in my CAD files showing up garbled/unrecognizable/not as expected?
Question Why are the fonts in my CAD files showing up garbled/unrecognizable/not as expected? Answer Some CAD files may include fonts that are not included in PrizmDoc Viewer’s default font set. PrizmDoc will choose the most appropriate substitute font to use in its place. The substitution process isn’t always perfect, and as a result, you […]
Why is my Prizm Services status displayed as "Starting" and a clock icon is displayed on the ms-office-conversion-service?
Question I have just installed PrizmDoc to my Windows server. When checking the status using http://localhost:18681/admin, the service is showing in a starting phase and ms-office-conversion-service is showing a clock icon, but it never starts. What are some reasons as to why this might occur? Answer This can happen if your PrizmDoc license has the […]