Technical FAQs

EXISTING CUSTOMERS:

If you are an existing customer, you can access our server using any of the following with your current credentials:

To access the server with FTPS/SFTP using a browser, you may need to install/enable a plugin or extension. To access using HTTPS, you would use the URL shown above. FTPS and SFTP are accessible using most any FTP Client (e.g. filezilla, WinSCP etc.) Windows 10 b1803 and newer have sftp.exe built-in. This is a command-line-only utility for transferring files using SFTP.

Cells distributed in a Docker container which you can download and install on multiple platforms (MacOS, Windows, and Linux). For more information on setting up a Docker environment, refer to the Docker Docs.

Since they first rolled out in supermarkets in the 1970s, barcodes and barcode scanners have become essential tools in today’s globalized economy. No longer confined to retail shelves and supplier warehouses, barcodes are used across multiple industries to streamline operations and improve data accuracy. Given their continued importance, it’s helpful for developers to keep the key advantages of barcodes in mind as they build applications that could benefit from them.

Four Key Barcode Benefits

1. Efficiency

Since scanning a barcode automatically enters a large amount of data into a system, they are incredibly valuable for streamlining recordkeeping and improving efficiency. Modern supply chain and inventory management simply would not be possible without the use of barcodes. Rather than manually entering inventory and shipment data for every item into a system, employees can simply scan entire pallets, crates, and even shipping containers to instantly know what contents they contain inside. Given the sheer scale of products moving through a supply chain, barcodes allow companies to automate a key process to save time and money even as they scale operations. Barcode scanners can also streamline onboarding and training since it takes much less time to teach someone to use a scanner than to manually enter data.

2. Error Reduction

Manual data entry is notorious for its high levels of human error. According to research conducted over several decades, even workplaces with the best performance measures in place see human error rates of five to ten failures in every hundred opportunities. That’s a lot of opportunities for things to go wrong, whether it takes the form of inverted characters, skipped lines, misreadings, illegible markings, or faulty keystrokes. Even worse, once an error occurs, it will often be reproduced across a system, making it very difficult to locate and remediate the original mistake. According to one estimate, errors resulting in bad data cost businesses more than $600 billion each year. Scanning a barcode, by contrast, completely automates the data entry process and significantly reduces the risks associated with manual errors. Information encoded into a barcode will be reproduced accurately each and every time the image is scanned to ensure consistency across systems.

3. Tracking

Each time a barcode is scanned, it creates another step in a data trail that can be easily referenced to locate items and events. This allows businesses to greatly improve real-time visibility into their operations. From identifying a shipment’s most recent location or determining whether or not a patient picked up their prescription from a pharmacy, barcodes help organizations and customers alike to track down information quickly and accurately. By improving visibility throughout their systems, companies can deliver a better customer experience that builds trust and prioritizes transparency. Since barcodes are easy to create and print, they can be added to almost any type of business process to streamline productivity and track essential activities.

4. Data Collection

Today’s organizations rely heavily upon data analytics to formulate their business strategy and make key decisions. The more data they have available to them, the more nuanced and accurate their analysis will be. Barcodes play a critical role in data collection strategies. Not only are they used to gather information about inventory, supply chain, and sales activity, but the latest generation of QR codes (a common form of 2d barcode) are also being deployed to learn more about customer behavior and preferences. Thanks to real-time QR code tracking, companies can see how many times the barcode is scanned, where it was scanned, and what devices were used to scan it. Gathering more extensive barcode data provides a more detailed picture of what’s actually happening “on the ground” throughout an organization and in the market. By eliminating conjecture and guesswork, businesses can make much more informed decisions that will help them to sustainably scale operations and capitalize on opportunities.

Barcode Use Cases by Industry

Although most commonly associated with retail and logistics, barcode scanners are deployed across many industries to improve efficiency and accuracy. Here are a few of the most common use cases:

• Education: From student ID cards to tracking school equipment, educational institutions utilize a variety of barcode types and barcode scanners to streamline operations.
• Government: Federal, state, and local governments use barcode scanning to manage access to secure facilities, catalog physical assets, and organize records. The ability to quickly create barcodes is essential for agencies that need to catalog and track documents and materials.
• Legal, Insurance, & Finance: Various forms of barcodes can be used to improve document management, making it easier to track and organize contracts, applications, and invoices as well as flag sensitive documents that require additional security precautions.
• Healthcare: Barcodes have long been used to streamline hospital processes such as admitting patients and accessing patient records with a simple scan rather than a protracted (and error-prone) manual process. They are especially useful for managing medications and ensuring that critical prescription information like strength and dosage remains accurate and consistent.
• Retail: A classic use case for barcode scanning, retailers use barcodes every day to manage their inventory, track sales, and reduce shrink. Handheld barcode scanners have made it easier than ever for them to process transactions, access product information, and locate products.
• Supply Chain: Barcode scanning technology has helped to automate key elements of logistics across multiple industries. As companies continue to do business around the world, the ability to easily track shipments and provide information to customs authorities is more crucial than ever before.

Implementing Your Barcode Solution

Despite the clear benefits of barcodes, many applications lack the basic functionality necessary to read barcodes, much less write them. Luckily, integrating those features is easy to do with the help of a code-based SDK barcode toolkit like Accusoft’s Barcode Xpress. With support for more than 30 barcode types and the powerful image processing capabilities that can clean up and repair barcodes that are broken, damaged, or poorly printed, Barcode Xpress can enhance the functionality of barcode scanners or allow Windows and Linux-based systems to locate and read barcodes on documents. Capable of reading up to 1,000 pages per minute, Barcode Xpress can turn your application into a barcode scanning powerhouse. Visit our product overview to learn more about how Barcode Xpress can solve your application’s barcode scanning needs.  

Introduction

A large government agency with millions of employees needed to manage personnel records and payment information while also making documents and images easily accessible for all users. Each document trail spanned the duration of the employee’s time with the agency, resulting in a repository containing hundreds of millions of documents. The existing system used a combination of custom-developed, Windows-based image viewers that were cumbersome, difficult to maintain, and presented security risks. 

Overview

As the system struggled to keep up with demand, employees became increasingly frustrated with the system. Rather than viewing documents within the system, they began using workarounds like printing out files or saving them to another device, both of which presented serious security risks since the records contained personally identifiable information. The agency needed a solution that could manage hundreds of millions of documents while still providing users with simple, secure, and quick access to personnel records and payment information. 

Although the document repository’s legacy viewing solution was no longer able to meet the agency’s needs, developing a new document viewer was prohibitively expensive and required expertise its IT team did not possess. Rather than building a solution from scratch, it made more sense to evaluate viewing integrations available on the market. The agency set out to find a viewer that could support multiple document types, including TIFF and PDF/A, for both viewing and archival purposes. Whatever solution the IT team chose to adopt would have to integrate smoothly into the existing legacy system to avoid a costly and time-consuming overhaul. 

Challenges

After evaluating several options, the agency turned to Accusoft’s PrizmDoc^® for Java, formerly VirtualViewer^®. As a Java-based viewer that uses HTML5 to render files for viewing, PrizmDoc^® for Java would allow the document repository to access files quickly and easily. PrizmDoc^® for Java’s extensive file format support allowed the agency to render PDF, Word, Excel, AFP, DWG, TIFF, and more in one universal viewer. The integration’s built-in library eliminated the need for a third-party application or additional license, further simplifying the agency’s document management processes. 

Another key priority was giving employees the ability to access documents from multiple devices. In the past, the system’s legacy viewer only allowed them to open and view documents on a desktop with the right software installed. To streamline the employee experience, the agency required a viewer that could be accessed from any device that supports a web browser, including tablets and smartphones. PrizmDoc^® for Java’s true cross-platform support and complete mobility provided the flexibility the agency needed to access documents from anywhere, at any time. The integration’s HTML5 technology and Java-based viewing allowed users to view and manipulate files within the browser, eliminating the need for an external application. 

PrizmDoc^® for Java’s quick installation and integration process made it the ideal solution for the agency. Installing PrizmDoc^® for Java’s document viewer took less than 10 minutes for proof of concept (POC) testing on any desktop, laptop, or virtual machine. The integration also provided APIs and developer tools to make integrating and leveraging the technology simple and easy, including RESTful content handlers that allowed for a more flexible development and deployment process.

Results

PrizmDoc^® for Java’s high-speed viewing for large files allowed document rendering and processing to be split between the server and browser, delivering an extremely high-speed response. The integration’s advanced features, including annotation, redaction, splitting, merging, and more, provided far more functionality than was possible under the legacy viewer. PrizmDoc^® for Java’s robust thumbnail panels also simplified working on large documents using full-panel thumbnail displays, as well as the option to adjust thumbnail size. 

By implementing PrizmDoc^® for Java, the government agency was able to provide more streamlined access to personnel and payroll records, saving employees and HR personnel time and money while eliminating security and management issues associated with the previous viewing solution. Millions of users are now able to view critical information related to their records via any device that has access to a web browser. PrizmDoc^® for Java’s robust document support and easy-to-use interface made it an essential tool for the agency’s document management and collaboration processes. The agency was able to continue using their existing repository system while also gaining the benefits of a modern, user-friendly document viewer.

About Accusoft

Founded in 1991, Accusoft is a software development company specializing in content processing, conversion, and automation solutions. From out-of-the-box and configurable applications to APIs built for developers, Accusoft software enables users to solve their most complex workflow challenges and gain insights from content in any format, on any device. Backed by 40 patents, the company’s flagship products, including Docubee, PrizmDoc Viewer, and ImageGear, are designed to improve productivity, provide actionable data, and deliver results that matter. The Accusoft team is dedicated to continuous innovation through customer-centric product development, new version release, and a passion for understanding industry trends that drive consumer demand. Visit us at www.accusoft.com.  

Here at Accusoft, we’re always looking for new ways of connecting people with progress to improve productivity and drive innovation. It’s why we put so much work into our standards-based APIs and SDKs. We understand that developers need mature integrations that are ready to enhance their applications from day one and will be supported by extensive, accurate documentation. From the onset of 2020, we had a strategy in place to help us focus on making it easier for our customers to solve their business problems.

And then, well, 2020 happened…

As this challenging year finally comes to a close, we wanted to take a look back at how we adapted to stay focused on our enduring mission to deliver better products and services to our customers.

2020 Customer Advisory Board Meetings

Since most of our products are delivered through APIs and SDKs, we often encounter situations where our customers and partners independently purchase, download, and extend applications with minimal interaction. Historically, this made it difficult to gain insight into how our clients utilized many of our solutions and what features they would like to see from them in the future.

That’s why we hosted our first Board of Connectors (BoC) meeting in 2019 to bring customers and product managers together in an ongoing dialogue about business needs and product strategy. These meetings also had the benefit of allowing our customers to build relationships with our internal teams, provide feedback on product features, share their business challenges, and discuss key development trends impacting their respective industries.

We had the good fortune to hold our first BoC meeting in-person before the COVID-19 pandemic forced us to adopt rigorous social distance and work-from-home protocols for the safety of our employees and customers. Our second meeting took place in virtual format later in the year, which allowed us to learn first-hand how our customers were dealing with pandemic pressures and how we could adjust our product strategies to meet their rapidly shifting needs.

An Eventful 2020 for PrizmDoc Viewer

One of the principal beneficiaries of these meetings was our popular PrizmDoc Viewer solution. As a best-in-class HTML5 viewer, PrizmDoc Viewer was already a powerful and versatile viewing integration capable of enhancing a variety of applications. But if there’s one thing we’ve learned over the years, it’s that there’s always room for improvement.

That’s why we made it a point of emphasis to implement the top five requests we heard at the first BoC meeting of 2020. Despite all the disruption of COVID-19, we’re incredibly pleased that we were able to deliver on every one of these requests. We also rolled out a host of new product features and continued to optimize PrizmDoc Viewer for improved performance.

Here’s a quick rundown of the five big PrizmDoc Viewer upgrades of 2020:

v.13.11: February 2020 

For the first release of the year, we focused on improving performance when viewing large raster images. We also wanted to make PrizmDoc Viewer easier to install and upgrade.

What we did:

• Improved the PrizmDoc Viewer Raster Conversion Service to significantly reduce memory consumption and reduce the time it takes to generate raster tiles when viewing large image files.
• In addition to our traditional installers for Windows and Linux, we released new PrizmDoc Server and PrizmDoc Application Services (PAS) Docker images for production deployments, making the setting up of the PrizmDoc Viewer backend dramatically easier.
• Released a new .NET SDK for PrizmDoc Server – for .NET developers doing backend document processing with PrizmDoc Server this wrapper around the PrizmDoc Server REST APIs makes it easy to use PrizmDoc Server functionality in .NET.
• Upgraded the PrizmDoc Server installer to allow for in-place upgrades so users no longer need to uninstall the previous version before installing the newest version.

v.13.12: April 2020 

For the second release of the year, we expanded our use of Docker technology to make PrizmDoc Viewer easier to evaluate. We also worked to improve the performance and stability of PrizmDoc Server.

What we did:

• Released a new evaluation Docker image that provides a demo web application to explore the viewer and its features, and start a complete PrizmDoc Viewer backend to begin using for local development.
• Updated online help with a new look and feel for easier navigation. Added a new getting started topic for streamlined evaluation, and initial integration topic for an easy transition after evaluation. 
• Improved performance and stability of PrizmDoc Server when viewing complex PDF documents.

v.13.13: June 2020 

This release saw the rollout of a new redaction feature along with myriad performance improvements.

What we did:

• Provided support for multiple redaction reasons via our client API so users can apply more than one reason, selected from a customizable list, to any redaction reason. Reasons appear on top of the black box of redacted content and can be burned into a downloadable PDF along with the rest of the redacted content. Developers can also import a pre-built set of redaction reasons from an existing JSON file for streamlined end-user application.
• Improved conversion times and memory consumption when viewing multi-page DWF documents.
• Improved performance when retrieving revision data and scrolling through results when comparing two versions of a Word document.

v.13.14: September 2020

The fall release saw new support for viewing email attachments, more redaction features, and continued improvements to the upgrade process.

What we did:

• Added support for opening email attachments in the same viewer window where the original email is being viewed. Improved the client UI to show email attachments in a compact dropdown menu.
• Added server-side support for multiple redaction reasons using the Redaction Creators API.
• Released the ability to draft redactions without obscuring the content, allowing users to produce PDF documents with transparent redactions that display the document content underneath the redaction rectangles.
• Added the ability to retain configuration setting when upgrading PrizmDoc Server and PAS.

v.13.1: December 2020

The final update of 2020 focused primarily on reducing resource strain, but also saw the release of new sample code and added new Java Virtual Machine (JVM) controls.

What we did:

• Optimized log entries for the PrizmDoc PDF processing service to dramatically reduce log file size and storage needs.
• Enhanced PrizmDoc service health detection to automatically return to healthy status as soon as a failed backend service returns to normal operation, eliminating a potential need to restart PrizmDoc Server.
• Released two new Angular samples on GitHub: a .NET backend sample and a Java backend sample.
• Added new parameters in central configuration that provide controls for JVM settings when starting PrizmDoc Server Java-based services.

What’s Next for 2021?

Following our virtual BoC meeting in Q3, our product teams have been hard at work developing new features for the upcoming year that will continue to meet the diverse use case needs of our clients’ applications. We want to build on our successes in 2020 when it comes to engaging our customers and using their direct feedback to make beneficial and lasting improvements to our family of SDK and API solutions.

If you’re currently using our products and would like to participate in one of our upcoming BoC meetings for 2021 to submit feedback or learn about future releases, contact us today! We’re looking forward to working with you in the new year!

For today’s healthcare organizations, having a versatile electronic health records (EHR) system is essential for running an efficient practice and connecting to other medical providers. Thanks to EHRs, practices can ensure that they’re getting a complete picture of a patient’s health and treatment history, which allows them to deliver much better care outcomes. As developers continue to refine the usability of these systems, they need to consider how they can improve core features like healthcare electronic document management and medical imaging support.

Managing Medical Documents

A typical EHR system has to be able to handle quite a lot of document types. Anyone who has visited a healthcare provider is quite familiar with the myriad forms used to gather patient information. Many of those forms end up being converted into digital formats that need to be managed within the EHR system. Then there are digital versions of lab reports, physician notes, invoices, and financial documents. 

While EHR systems may utilize databases to store much of the information they need, healthcare providers still need to be able to produce physical documents and view digital files in many situations. This could include communicating information to patients, complying with regulatory requests, or filing a financial claim of some kind. More importantly, they also rely on digital documents to enter data into the EHR system. The push toward interoperability between EHR systems has improved information sharing, but there are still many instances where medical records are delivered in the form of a document that needs to be managed securely.

Document Conversion

If an EHR application lacks the right file conversion capabilities, viewing and extracting data from those documents could prove difficult. The last thing a practice wants to do is actually remove them from the secure EHR system to open and convert the files using separate software that may not be compliant when it comes to handling healthcare information. Even if the external application is secure, transferring files over, converting them, and then transferring them back is both inefficient and creates unnecessary risk (especially if someone forgets to delete the original file or move it back into the EHR environment).

ImageGear Medical has a document conversion feature that supports a wide range of file types, allowing developers to build EHR applications capable of quickly converting incoming documents. They can even set up their solution to perform conversion tasks programmatically to help streamline workflows and minimize human error. This helps practices to get a better handle on document management, ensuring that they will be able to do everything they need with files completely within the EHR application.

Other Essential Document Features

But ImageGear Medical’s document capabilities go far beyond just conversion. With full annotation support, developers can provide markup tools within the EHR system that allow physicians to make notes and comments on various documents. This allows them to share information much more easily. If a physician has a question about a diagnosis or a prescription, for instance, they can simply leave an annotation note directly on the document rather than referring to it in a separate message.

ImageGear Medical also allows applications to perform full-page optical character recognition (OCR), which can quickly read and extract text from document and image files. This feature is especially useful for capturing text from scanned images of documents, which can then be used to create a searchable PDF or fill form fields within the EHR system. The OCR engine not only reads most Western languages, but also detects and reads several Eastern language characters.

Managing DICOM Files

One of the biggest challenges healthcare organizations face is with managing medical imaging files. When providers need to send X-Rays, MRIs, or CT Scans, they use a standardized file format known as Digital Imaging and Communications in Medicine (DICOM) files. These files are more than just image files, however. They contain extensive datasets that provide a patient’s information along with image pixel data for multi-dimensional medical scans. A DICOM file can be quite large due to the high-resolution image data used by most medical imaging equipment.

Although most EHR systems are capable of transmitting DICOM files (via a DICOM out or DICOM send feature), they usually can’t actually view them in their native format. Since Windows doesn’t recognize them as image files, additional viewing software is typically needed to open and view them. This is why physical storage, like discs and flash drives, are often used to transfer DICOM files along with the necessary viewing software.

ImageGear Medical helps to solve the DICOM dilemma thanks to its extensive conversion and compression capabilities. By decoding the complex data contained within the file, ImageGear Medical can convert DICOM files into image formats that are much easier to view and manage. This is especially useful for smaller practices that don’t have a picture archiving and communication system (PACS) capable of storing, retrieving, distributing, and viewing high-quality medical images. 

Converting DICOM files makes it possible for healthcare professionals to view them on any device connected with their EHR system. That could include tablets or other IoT devices that healthcare technology companies are rolling out to put critical medical data on the front lines of everyday care. Developers can also use ImageGear Medical’s conversion tools to allow their EHR system to share viewable versions of diagnostic scans with patients, allowing practices to make good on the promise of providing patients access to their essential health data at all times. 

The sheer size of DICOM files makes them difficult for many practices to manage. Simply compressing them tends to degrade the image data, which can create significant problems when files are unpacked and opened for viewing. Losing even a small degree of image quality can make it much harder to render an accurate diagnosis. In some cases, poorly designed compression can even make it nearly impossible to uncompress again at all. Thanks to powerful lossless compression technology, ImageGear Medical makes it easier to share medical images between providers without damaging the integrity of the original data.

Expand EHR Capabilities with ImageGear Medical

Accusoft’s imaging, conversion, and compression technology has been supporting the needs of the healthcare industry for decades. As developers work to expand the capabilities of their EHR applications, our engineers are busy improving the medical SDKs that will provide them with the features they need to stand out in a competitive market. 

ImageGear Medical utilizes a combination of efficient code and elegant APIs to deliver the document and image processing tools EHR systems require. For a closer look at this dynamic SDKs capabilities, check out our extensive developer resources today or download a free trial to get started.

Adding viewing and document conversion capabilities to an application can be a daunting task, especially when a development team is facing resource constraints and a tight schedule. That’s why many developers turn to API-based viewing integrations like Accusoft PrizmDoc Viewer instead of building those features from the ground up. By leveraging the versatile power of HTML5 viewing, they can quickly expand software capabilities without having to rethink the basic framework of their products.

What’s Under the Hood of PrizmDoc Viewer?

To understand how PrizmDoc Viewer goes about rendering documents in a web application, it’s helpful to take a closer look at its underlying architecture. There are two primary components that work in concert with the application’s web server: the HTML5 viewer and the backend.

The HTML5 viewer is integrated to run in the browser, typically via a web page or portal that serves as the front-facing aspect of the application. This is where document content is rendered as SVG elements. Since the viewer uses HTML5 to display content, it isn’t dependent upon any specific word processing software or imaging program.

Most of the heavy lifting is handled by the PrizmDoc Viewer backend, which consists of the PrizmDoc Server and PrizmDoc Application Services (PAS). PrizmDoc Server is the core computing component. It performs the actual conversion process to convert document pages to SVG, but it doesn’t have any permanent storage. Converted content and annotation markups are instead stored in PAS. The PAS component primarily handles long-term storage and hands files off to the server for conversion or processing. 

Critically, PAS also has privileged access to other storage locations used by the application, such as file systems or databases. This allows it to easily retrieve source documents and hand off tasks to the server.

The Role of the Web Application

The web application server sits between the HTML5 viewer component and the backend component. It functions as a reverse proxy that relays requests between the two, passing content requests from the viewer to the backend and then delivering converted SVG content from the backend to the viewer.

PrizmDoc Viewer doesn’t actually work with the source documents in the application’s storage. They remain safely unaltered while the backend generates a converted version for viewing and annotation. The web application typically only makes REST API calls to PAS. Background conversion that doesn’t involve the viewer, however, can be performed by making a direct call to PrizmDoc Server.

Making the HTML5 Magic Happen: Viewing a Document

When the web application has to open a stored document for viewing, each component of PrizmDoc Viewer plays a special role in the process. Everything begins with the web application sending a request to PAS to create a new viewing session. How this session is created depends upon how the backend is deployed. In most cases, it will be self-hosted as part of an on-premises deployment or through PrizmDoc Cloud services.

Once that session is created, PAS generates a new viewing session ID and passes it back to the application. All of this happens before any conversion or viewing begins, but the application can begin rendering to the HTML5 viewer by configuring it to use the viewing session ID. This brings up the viewing UI immediately, which will ultimately save time as the document is prepared.

The web application then uploads a copy of the source document to PAS, which can be in any number of formats supported by PrizmDoc Viewer. As soon as PAS receives the document, it begins handing off pages to PrizmDoc Server for conversion to SVG. Since pages are converted one at a time, PrizmDoc Viewer is able to open and view documents in the browser before the entire file is converted. That means less time is spent waiting around for large documents to be prepared for viewing.

As soon as the HTML5 viewer loads in the browser, it begins proxying requests to PAS through the web application for the first pages of content. Once the converted SVG content is available, PAS hands it back to the web application, which then passes it along to the HTML5 viewer, which displays that content in the browser. Additional pages are delivered as they’re ready, and the viewer may make subsequent requests as the user continues to interact with the document.

While the viewing process involves several steps, it is typically performed so quickly that the end user doesn’t experience any significant delays. Larger documents may take more time to render as SVG content, but even in these cases, PrizmDoc Server’s ability to render and deliver each page to the HTML5 viewer as it becomes available allows users to begin viewing documents within their browser right away.

Enhance Application Viewing Performance with PrizmDoc Viewer

As an API-based HTML5 viewing solution, PrizmDoc Viewer can be integrated into most web-based applications to support a broad range of file formats. Developers can use its annotation, redaction, document comparison, and conversion capabilities to deliver a full range of document management tools within their software platforms rather than having to build them from scratch.

To see how PrizmDoc Viewer will function in your application environment, sign up for a free evaluation trial. We provide ready-to-run Docker images in addition to installers for Windows and Linux. 

For over 30 years, Accusoft has developed groundbreaking digital imaging technology that has revolutionized the way applications manage and process content. From high-resolution image compression and file format conversion to data extraction and barcode recognition, Accusoft technology can be found in some of the most sophisticated and widely used software in the world. The company’s enduring success is built upon a combination of patented engineering innovations and key strategic acquisitions.

Humble Beginnings and Early Success

The origins of Accusoft go back to the late 1980s, when founder and CEO Jack Berlin got a hands-on look at one of the first digital cameras at a trade show and developed an interest in the nascent technology.

“I just fell in love with it and wanted to get involved in digital imaging,” he recalls. That desire led Berlin to found Pegasus Imaging Corporation in September of 1991. “It started as a hobby, but it became serious pretty fast.”

The company quickly found its niche selling innovative image compression and decompression technology that software developers could incorporate into their applications. Over the next decade, Pegasus Imaging made a name for itself thanks to advancements in lossy and lossless JPEG compression that were adopted by leading photo imaging companies such as Kodak, Canon, Nikon, Fujifilm, and Konica Minolta.

In 1998, Pegasus Imaging expanded into medical imaging with the groundbreaking PICTools Medical SDK. The company quickly made a splash in the market by solving the infamous “DICOM bug” associated with the Cornell codec, an open-source codec frequently used for lossless JPEG compression. Pegasus Imaging’s engineers were able to identify why the codec rendered some images unreadable after decompression and provide a means of both compressing images safely and decompressing files once thought to be corrupted beyond repair. That ability to quickly solve imaging problems helped make PICTools Medical a major success with some of the world’s largest medical technology companies, including GE Healthcare, McKesson, Philips Medical Systems, Siemens Medical Solutions, and Toshiba.

Evolution and Expansion

Although Pegasus Imaging enjoyed a great deal of success in its first decade, Berlin knew the company needed to grow if it was going to retain a competitive edge in the 21st century.

“The challenge with the technology business is you have to improve it or lose it,” he says. “You don’t get to sell the same product ten years later. You have to continue to innovate.”

The early 2000s saw Pegasus Imaging embark on a series of acquisitions that helped expand its business and continue pushing the boundaries of innovating in digital imaging. Each merger involved a strategic consideration of how it would position the company to evolve to meet the complex challenges of the future.

“People typically want to buy growth, but we look at it differently,” Berlin says. “We’re a big believer that the reason to buy companies is their customers, their products, and their people. Products are worth nothing without their people.”

In 2004, Pegasus Imaging acquired TMSSequoia, which had developed the most sophisticated structured forms processing and document image cleanup technology in the world. The people behind that technology, however, proved even more valuable to the growing company, contributing to the development of several proprietary innovations over the years that followed. Their ongoing contributions can be seen in products like FormSuite, which remains an industry leader in forms processing technology.

The TMSSequoia acquisition, along with the development of its lightning fast ImagXpress toolkit, set Pegasus Imaging on the path to becoming a much bigger player in the document imaging market. Its next major acquisition came in 2008 with the purchase of AccuSoft, a Massachusetts-based imaging software company best known for its powerful ImageGear SDK. No sooner had the deal closed, then Pegasus Imaging expanded once again by acquiring the UK-based Tasman Software, which had developed groundbreaking barcode recognition technology that would eventually be incorporated into the popular Barcode Xpress SDK product.

Over the course of just a few years, Pegasus Imaging had greatly expanded its portfolio of document imaging and processing solutions by strategically identifying the technology and engineering talent that could fuel the company’s growth. To Berlin, making the most of those acquisition opportunities are critical to sustained success in a competitive industry:

“It’s grow or die. We’re up against larger and larger competitors. Consolidation gives you market share and economies of scale. If profitability goes up, you can invest in new product development, marketing, and growth.”

In 2009, Pegasus Imaging changed its name to Accusoft Pegasus to rebrand the company as a key player to watch in the document imaging and processing industry.

Integration and Innovation

The acquisition of AccuSoft expanded the company’s market share and expertise, but it also created a new challenge for the engineering team. AccuSoft’s ImageGear SDK frequently competed directly with Pegasus Imaging’s ImagXpress. While there was no question that the newly rebranded Accusoft Pegasus would continue to support customers using these products, strategic decisions had to be made about their respective futures.

As the team evaluated each product, it quickly became clear they were the result of very different approaches to software development.

“ImagXpress was much easier to use, but it didn’t have all the platforms and features of ImageGear,” Berlin recalls. “Their idea was to throw everything but the kitchen sink into the product, and if somebody complained, fix it. Pegasus wanted to make everything perfect and add features very slowly. I think there was a happy medium there somewhere.”

ImageGear’s ability to support multiple platforms and the rapid development of modern compilers eventually made it a more attractive SDK for developers, but the Accusoft Pegasus team incorporated the best features of ImagXpress into it to make ImageGear an even better product. Throughout the integration, the company put new processes into place to strike a balance between speed and perfection. Product management structures were also established to improve feedback loops, lay down feature roadmaps, and keep to development timelines without compromising quality.

All of these lessons would prove invaluable when Accusoft Pegasus acquired Adeptol in 2011 and added the company’s AJAX Document Viewer to its portfolio. While Adeptol’s browser-based viewing technology was undoubtedly innovative and correctly predicted what future web applications would require from viewing integrations, the product itself was Flash-based. In addition to being a proprietary technology, Flash contained multiple security vulnerabilities and was already on the decline by 2011.

The Accusoft Pegasus team got to work rebuilding the viewer using HTML5, making it much easier for developers to incorporate viewing features into web-based applications. As the new product took shape, it also allowed the company to expand into the growing market for cloud-based API integration products. Released as Prizm Content Connect in 2012, the HTML5 viewer would be rebranded in 2016 as PrizmDoc.

30 Years of Growth and Innovation

In 2012, Accusoft Pegasus rebranded once again to become Accusoft. Today, the company remains a pillar of the tech community in Tampa, FL even as it strives to expand its business globally. In 2021, Accusoft celebrated its 30th anniversary, a significant milestone for a privately held, employee-owned corporation that began as a hobby.

For Berlin, those humble origins and the long journey to success are what make a company like Accusoft special.

“It’s not just dollars and cents, but a sense of pride and competitiveness,” he says. “It stops being about money at some decimal point. It’s about the people and the legacy and seeing what you can do. We give back a lot to our community. I really enjoy that. We participate in our community, both in tech forums and charity drives and work days. If we cease being Accusoft or cease being Accusoft in Tampa, FL, that’s gone.”

Accusoft and Snowbound Join Forces

That same sense of pride and passion was shared by Simon Wieczner, President, CEO, and co-founder of Snowbound Software. Established in 1996, Snowbound first made a name for itself in the document imaging market with the RasterMaster conversion and imaging SDK. RasterMaster supports hundreds of formats and uses proprietary technology to quickly convert, archive, and display files in high resolution without loss of fidelity.

As two of the leading innovators in document imaging integrations, Snowbound and Accusoft routinely found themselves competing for the same customers over the years. “We were competitors, but not fierce competitors,” Wieczner recalls. “We would mostly run into each other at trade shows and talk about the market.”

Berlin first floated the idea of merging the two companies around 2015, but it wasn’t until much later that acquisition conversations turned serious. With so much money being invested in the tech industry over the previous decade, Snowbound had already received substantial interest from potential buyers, but most of the offers didn’t sit well with Wieczner.

“There’s been a craze over the last few years of growth equity companies looking for SDK companies,” he says. “They were offering good dollars, but without understanding our technology. So there was a little bit of distrust on my part. Some actually wanted to outsource everything and that would totally destroy the company.”

Many potential suitors were primarily interested in incorporating Snowbound’s technology into their own products rather than supporting existing customers and continuing to sell into the market. As conversations with Accusoft continued to progress, Wieczner realized that he’d already found the ideal acquisition partner.

“Accusoft understood the market, what our company did, and how we could fit together,” he says. “That’s why we felt ready to move on together.”

“Both Simon and I are passionate about the success of the company,” Berlin says. “It’s what small business people do. We tend to worship entrepreneurs that get in, build a shell, and get out with a billion dollars, but I don’t know if they’re fulfilled because there’s such fulfillment in seeing what you’ve built accomplish something.”

In late 2022, the companies moved ahead with a deal that saw Accusoft acquire Snowbound. The merger brings Snowbound’s RasterMaster^® and VirtualViewer^® products into the portfolio of Accusoft solutions:

• RasterMaster^®: A Java-based conversion and imaging SDK, RasterMaster can be incorporated into applications for all computing platforms, including Unix, Linux, Windows, and Mac. The SDK supports hundreds of document types through its proprietary format library and provides a variety of document imaging tools, such as annotations, redactions, OCR, text extraction, and image cleanup.
• PrizmDoc^® for Java, formerly VirtualViewer^®: Developed to meet the demanding needs of the banking industry, PrizmDoc® for Java is an HTML5-based viewer that can be easily incorporated into web applications to allow users to view, annotate, and redact documents and images from any platform, anywhere. PrizmDoc® for Java’s library of APIs and out-of-the-box connectors for popular ECM applications (including Alfresco, IBM, and Pegasystems) make it a powerful tool for developers looking to quickly integrate advanced document workflow capabilities.

The Future

In keeping with Accusoft’s long history of strategic acquisitions, the Snowbound merger brings with it an influx of new customers, new technology, and new talent into the Accusoft family. Those resources will help the company to continue investing in innovation to compete in an increasingly high-stakes market.

“It’s a real challenge to incorporate other companies and take that risk, but they’ve done well with it,” Wieczner says. “We were deliberate in selecting an organization with a leadership team and product portfolio that would continue to grow, develop, and nurture what we have built at Snowbound.”

With three decades of experience and success to draw upon, Accusoft is better positioned than ever to meet the evolving needs of its customers and deliver a new generation of document imaging products powered by groundbreaking technology.