Search results for "services"
How PrizmDoc Cells Keeps Spreadsheet Formulas Safe and Secure
Document management solutions are well-equipped to handle common file types like DOCX and PDF format. When developers are building software to manage workflows and make files accessible through web-based applications, they can typically turn to HTML5 viewers and document processing integrations to provide the document features their customers require. When it comes to Microsoft Excel […]
In PrizmDoc, why do I fail to load/convert Excel documents with the error "Exception from HRESULT: 0x800AC472"?
Question In PrizmDoc, why do I fail to load/convert Excel documents with the error “Exception from HRESULT: 0x800AC472”? Answer The error message Exception from HRESULT: 0x800AC472 is usually associated with a failure involving an Excel document, found in the MsOfficeConverter.log. Below are some known triggers of it: If the user is logged in as “SYSTEM”, […]
How to Migrate From Monolithic Applications to a Microservice Architecture: Part 1
Where we came from In July 2015, Accusoft’s SaaS Applications team was tasked with integrating the recently acquired edocr application with our existing Prizm Share community for publishing and sharing documents. While this integration offers numerous challenges with data migration, feature parity, and cohesive branding, we are going to focus on the architectural changes that […]
The PrizmDoc Office Conversion Service on my http://localhost:18681/admin page says it's "Starting" or has failed to start. What could the issue be?
Question The PrizmDoc Office Conversion Service on my localhost:18681/admin page says it’s “Starting” or has failed to start. What could the issue be? Answer This indicates that the license key provided is not licensed for the Microsoft Office Conversion feature. To fix this, modify the fidelity.msOfficeDocumentsRenderer property in prizm-services-config.yml. For information on the supported values, […]
On Windows, are there any restrictions on the type of account that I can install PrizmDoc under? If so, what are they?
Question On Windows, are there any restrictions on the type of account that I can install PrizmDoc under? If so, what are they? Answer The account that you install PrizmDoc under has to be part of the Local Administrators group. As the installer creates Windows services, administrative-level permissions are required.
Are there any specific applications or folders which should be excluded in order for PrizmDoc to work on a system with antivirus software?
Question Are there any specific applications or folders which should be excluded in order for PrizmDoc to work on a system with antivirus software? Answer As a suggestion, the first place to start would be your antivirus logs to ensure there are no entries specific to the following services: conhost.exe node.exe policyhost.exe PrizmApplicationServices.exe wmiprvse.exe If […]
Can PrizmDoc Viewer make a searchable PDF from an image-only PDF file?
Question If I have a PDF document that only has an embedded image in it (no text objects, etc.), can PrizmDoc Viewer take it and create a searchable PDF file from it? Answer Yes. PrizmDoc’s Content Conversion Services can take an image-only PDF and create a searchable PDF file from it. This can be done […]
When running PrizmDoc on Linux, why is the service health page showing unhealthy when MSO is enabled?
Question After applying a new license/evaluation license through the license utility on Linux, the following error appears in the logs: {"gid":"","name":"OCS","time":"2019-01-3T18:26:39.368Z","pid":36875,"level":50,"tid":36875,"taskid":8,"FATAL ERROR":"MSO feature is active, but 'fidelity.msOfficeCluster.host' and 'fidelity.msOfficeCluster.port' are not configured, going to 'Unhealthy' state"} What could cause this issue to occur, and how can it be fixed? Answer As you are running on […]
Why am I seeing requests sent through pcc.ashx when they shouldn't be?
Question Why am I seeing requests sent through pcc.ashx when they shouldn’t be? Answer The default option for the imageHandlerUrl is pcc.ashx so if, for instance, you misspelled imageHandlerUrl or in some other way do not have the setting properly implemented, you will see requests sent through pcc.ashx. This has been seen when trying to […]
What's the difference between the two settings: defaults.viewingSessionTimeout (PAS) and viewing.sessionLifetime (Server)?
Question When looking at the configuration files for both PAS (pcc.win.yml, pcc.nix.yml) and PrizmDoc Server (prizm-services-config.yml), there appear to be similar settings for Viewing Session timeouts: defaults.viewingSessionTimeout (PAS) and viewing.sessionLifetime (Server). What is the difference between the two? Answer The difference is as follows: PAS defaults.viewingSessionTimeout This setting is used when the viewing session POST […]
How can I change the default timeout value for a Viewing Session in PrizmDoc?
Question I changed the value of viewingSessionTimeout Answer If you are using Windows, the value that you are looking to modify is the viewing.sessionLifetime in the central config file prizm-services-config.yml located in the root of the PrizmDoc installation directory (C:\Prizm on Windows, /usr/share/prizm on Linux). Make sure it is uncommented and without any leading whitespace. […]
The Top 4 Benefits of On-Premise Document Viewing
The infamous cloud and its capabilities has quickly gained popularity in the average household as tech giants like Google, Apple and Amazon have created an expectation that cloud storage services are standard features. But while cloud storage may be convenient and cost-effective for personal use, there are many business cases where on-premise servers and […]