Search results for "services"
Machine Learning: What Is It, Why Does It Matter, and Where Is It Going?
Seventy-six percent of companies surveyed plan to prioritize machine learning (ML) and artificial intelligence (AI) deployments in 2021. Despite increased uptake, however, there is still a great deal of confusion surrounding these advanced concepts. In order to understand how organizations hope to leverage ML and AI in their technology initiatives, it’s helpful to take a […]
How Developers Can Enhance Excel Spreadsheet Security
Few document formats are more common than XLSX spreadsheet files. Although many alternatives are available, most enterprises continue to rely on the broad (and familiar) functionality of Microsoft Excel when it comes to their spreadsheet needs. However, few organizations take the appropriate steps to ensure Excel spreadsheet security, which could leave their private data and […]
Build vs Buy: Making the Right Choice for LegalTech Solutions
As part of our ongoing commitment to supporting the LegalTech industry in its effort to transform the processes used by law firms and legal departments, Accusoft recently sponsored an educational webinar in conjunction with Law.com entitled “Build or Buy? Learning Which Is Best for Your Firm or Department.” Hosted by Zach Warren, editor-in-chief of Legaltech […]
Why am I seeing an error in pccerrors.log file stating "CloudLicenseValidationFailed"?
Question We are currently using PrizmDoc Cloud licensing. After applying our cloud license, the Prizm services started and show healthy, however, I see “CloudLicenseValidationFailed” errors in the PccErrors.log file. Is this normal, and do I have to worry about Prizm functionality? Answer Currently the licensing messages referencing “CloudLicenseValidationFailed” in PccErrors.log are a false positive and […]
Why am I receiving a (413) Request Entity Too Large when creating a viewing session in PrizmDoc?
Question We are adding files to the viewing session with HttpWebRequests. We noticed with larger files the response is: (413) Request Entity Too Large. - at System.Net.HttpWebRequest.GetResponse(). What could be the cause? Answer A 413 request entity too large error occurs when a request made from a client is too large to be processed by the […]
Why are we getting a "ViewingPackageNotUsable" error when trying to do a pre-conversion in PrizmDoc?
Question We are trying to create new viewing packages, however, in the [prizmdoc_process] table we see the process is 100% complete. However, the error code field indicates an Internal Error. The document does not display in the viewing session and gives a 480 error. The following error code is: {errorCode: “ViewingPackageNotUsable”} What might be the […]
Why do the fonts in my document look different when rendered in PrizmDoc?
Question Why do the fonts in my document look different when rendered in PrizmDoc? Answer There are times when a document was created on a machine where a user installed a non-standard font (e.g., Maestro-Regular). When the document is viewed on another system, without that font installed, the text will look different. PrizmDoc uses the […]
What ports need to be open on my server in order for PrizmDoc to function correctly?
Question What ports need to be open on my server in order for PrizmDoc to function correctly? Answer PrizmDoc Server needs to be able to communicate internally over the following ports: 18000 18001 19000-19199 And externally over 18681 (18682 if clustered). Prizm Application Services (PAS) needs to be able to communicate externally over the following […]
After Installing PrizmDoc to CentOS 7/RedHat 7, why am I having issues viewing certain document types?
Question I have installed PrizmDoc based on the documentation against a clean CentOS 7/RedHat 7 system, and Prizm services starts and is showing healthy. However, one of two issues are occurring: I cannot view HTML or picture files but can view PDF files. I cannot view PDF, Excel, or Word documents but can view HTML […]
Understanding the Importance of Form Workflow Automation Tools
Forms have long been used to provide organizations with important information about their customers. For a financial services or insurance company, that information might be used to determine eligibility for a loan or set a policy rate. Legal teams and healthcare providers, on the other hand, often use them to quickly gather information that could […]
How accurate is PrizmDoc Viewer's auto-redaction process?
Question How accurate is PrizmDoc Viewer’s auto-redaction process? Is there any estimate of the percentage of matches that it will fail to redact? Answer If you’re performing auto-redaction as described in our documentation, then all matches for the input regular expression will be redacted in the final document. However, it’s difficult to express that confidence […]
Where is your PrizmDoc Cloud environment hosted?
Question Where is your PrizmDoc Cloud environment hosted? Is your cloud solution running on AWS? Answer Our PrizmDoc Cloud environment is hosted on Amazon Web Services (AWS) running in us-east-1 (Virginia).