Technical FAQs

Where does PrizmDoc store E-Signatures and how can I retrieve them?

PrizmDoc does not store E-Signatures on the server. However, PrizmDoc does store them in the browser’s local storage so that an end user can use the same signature across multiple documents and multiple sessions within the same browser.

In the Viewer Sample, end users are able to save their individual signatures for their own record using the “Download Signature” button under the Manage E-Signatures menu. This will download a plain-text JSON file of the selected signature.

In the E-Signing Sample, if you want to retrieve the E-Signature from your own browser, you can open the developer tools (F12 on Chrome), go to the application tab, select local storage, and inside you can find the JSON of the E-Signature in the value of pccvEsignSignatures.

I have already licensed PrizmDoc. Where can I find my license key?

At the very top of the prizm-services-config.yml file located at C:/Prizm/ on Windows and /usr/share/prizm/ on Linux, you can locate the license key:

######################### PrizmDoc Configuration ###############################

############################### Licensing ######################################

license.solutionName: ________
license.key: 2.0...

Can we give network paths for source document location as well?

For example //10.216.2.312/test/test.doc

https://help.accusoft.com/PrizmDoc/latest/HTML/webframe.html#Transfer_Your_Document_to_PrizmDoc_Server.html.

When using http URL, for security reasons, only absolute paths are allowed, but could you map test to documents and use a local file?

Documents are stored by default in:

C:\ProgramData\Accusoft\Prizm\Documents 

so if the type in the request for source is document it will look in that folder. The configuration for that is set in PAS config:

    {
        "source": {
            "type": "document",
            "fileName": "1040ez.pdf"
        }
    }