Technical FAQs for "ImageGear .NET"

Question

During the installation of ImageGear for .NET (v23.4 and above), the installer reaches out to Microsoft’s site to download the VC++ redistributable and .NET packages. Which one(s) does it download?

Answer

The ImageGear for .NET installer places the following redistributables onto a system:

In addition to this, the following .NET framework versions are installed:

  • Microsoft .NET Framework 2.x
  • Microsoft .NET Framework 3.0
  • Microsoft .NET Framework 3.5
  • Microsoft .NET Framework 4.0

So, if a system already has all of these installed on it, this should prevent the installer from trying to reach out to download them.

Question

My service is crashing in IIS, and I see an error saying w3wp.exe has crashed in my Event Viewer. Why is my service crashing?

Answer

Normally, when there is an error in the Event Viewer saying that w3wp.exe has crashed, this means that your application pool has crashed. So, by extension, anything running on IIS will stop working. There are many reasons why this could happen, so to find out the root cause, there are a few things that you can do:

  1. Look at the dump file generated by the Event Viewer
    that is tied to this specific error.
  2. Run this file through WinDbg to get a stack trace of the
    error.

These two things should give you the information you need to determine the root cause of the problem. Below is an online article explaining in more detail how to get these two things and possible causes of the crash.

http://blog.whitesites.com/Debugging-Faulting-Application-w3wp-exe-Crashes__634424707278896484_blog.htm