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When I burn redactions made on one page, I'm seeing them appear on other pages unexpectedly. What is causing this?

Question Sometimes, when redacting an Office or PDF document, redactions drawn over certain content (such as an image or a logo) appears to get burned on other occurrences of the image on other pages. Why does this happen? Answer The reason why the duplicate redactions are occurring is because the images are shared images. In […]

How Zonal OCR Improves Forms Processing Accuracy

When the time comes to extract data from standard forms, simply scanning the entire document isn’t an ideal solution. This is especially true of forms that include instructional text, since you probably don’t want to keep capturing “Directions” from every form. Even when looking only at fillable information, there can be a lot of text […]

Why is the Prizm service not starting after I apply my PrizmDoc Cloud license?

Question We have just applied the solution name and key for our cloud license, however, when trying to start the Prizm service, it fails to start. What could be causing this issue? Answer There are a few reasons why this would occur: The server does not have internet access. Internet access is required for cloud […]

Why is our PrizmDoc Viewer performance degrading over time?

Question We have been noticing in our PrizmDoc environment that the viewer seems to take longer and longer to view documents over time. After a few days, we restart the Prizm services, and the Viewer processes faster. What might be the reason for this issue? Answer This issue is typically caused by a change in […]

Why is there an initial delay when converting documents with the PrizmDoc API?

Question I am integrating PrizmDoc using just the API to convert documents, and I am noticing an initial delay of about 10 seconds before the conversion starts. Why is this happening? Answer One of the likely reasons this could happen is if your PrizmDoc Server is not licensed properly or if you are running in […]

A Year in Review: PrizmDoc Viewer Updates for 2020

Here at Accusoft, we’re always looking for new ways of connecting people with progress to improve productivity and drive innovation. It’s why we put so much work into our standards-based APIs and SDKs. We understand that developers need mature integrations that are ready to enhance their applications from day one and will be supported by […]

How to Flatten PDFs with ImageGear

Although PDFs are one of the most common document types in use today, not every PDF file is identical. A document with multiple layers, annotations, or editable form fields can create significant challenges for an application, especially when it comes to viewing, printing, and OCR reading. One of the most effective ways of dealing with […]

Why Your Flattened PDFs Still Need to Be Securely Redacted to Protect Sensitive Content

Redacting documents is critically important for legal departments and government agencies. By removing sensitive information from a digital file before sharing it publicly, it’s possible to protect private data or classified materials from being exposed.  In the days before digital documents, redaction involved a simple, if crude, process of covering text with a black marker. […]

How to Convert PDF to PDF/A with ImageGear

  The industry-wide push to digitize documents and minimize the use of physical paperwork has made PDF one of the most ubiquitous file formats in use today. Business and government organizations use PDFs for a variety of document needs because they can be viewed by so many different applications. When it comes to archiving information, […]

USPS Complies with Federal Anti-Money Laundering & Anti-Terrorism Regulations with RasterMaster®

To comply with federal anti-money laundering/anti-terrorist laws and regulations, the USPS analyzes images of cleared postal money orders to detect possible suspicious activity. Because there are no required standards for the image formats, when the Federal Reserve initiates the digital process and issues the electronic image of the money order, the USPS must be able […]

8 Essential Image Processing Features of ImageGear

Accusoft’s ImageGear is a powerful image processing SDK integration that allows software developers to give their applications the ability to open, convert, and transform multiple image file formats. Given the complexity of image processing tasks, turning to a comprehensive SDK can save significant time and headaches in the software development cycle. Rather than building image […]