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Why am I unable to see pictures on certain Excel spreadsheets in PrizmDoc Viewer?
Question In PrizmDoc Viewer, when viewing Excel documents that have pictures on certain spreadsheets within that document, the pictures are not displayed. This appears to happen only if PrizmDoc has the Microsoft Office Conversion (MSO) feature enabled. This issue does not occur if PrizmDoc is using LibreOffice. Why is this happening? Answer The issue is […]
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Why is the PrizmDoc service health page showing unhealthy when MSO is enabled?
Question We are running PrizmDoc on a Windows operating system and we noticed that our ms-office-conversion-service remained unhealthy even through a restart of the service. We also noticed an error in the MsOfficeConverter.log referencing the following error. What could be the cause? “WARN – COM error occurs on 1 initialization attempt. Retrieving the COM class […]
Introducing PrizmDoc OCR API: How OCR Can Transform Your Applications
The Accusoft engineering team is always exploring ways to improve PrizmDoc’s document processing capabilities. We regularly consult with our active customers to ensure that we’re focusing on features that will help them push the boundaries of innovation and deliver a better experience to end users. That’s why we’re excited to talk about PrizmDoc’s new OCR […]
When running PrizmDoc on Linux, why is the service health page showing unhealthy when MSO is enabled?
Question After applying a new license/evaluation license through the license utility on Linux, the following error appears in the logs: {"gid":"","name":"OCS","time":"2019-01-3T18:26:39.368Z","pid":36875,"level":50,"tid":36875,"taskid":8,"FATAL ERROR":"MSO feature is active, but 'fidelity.msOfficeCluster.host' and 'fidelity.msOfficeCluster.port' are not configured, going to 'Unhealthy' state"} What could cause this issue to occur, and how can it be fixed? Answer As you are running on […]
How COVID-19 is Reshaping the InsurTech Industry
From large payouts and losses in some segments to rapid growth in others, the insurance industry has experienced seismic shifts due to the COVID-19 global pandemic. To keep some semblance of normalcy during these changes and the aftermath, organizations are turning to InsurTech solutions for help. According to Deloitte, InsurTech investments remain strong, with […]
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Achieving the Best Results with the Accusoft OCR Component in FormSuite
An automated forms processing solution can significantly improve accuracy and efficiency when it comes to managing large quantities of documents containing structured content. Whether an organization needs to digitize existing records or is continuously processing new documents within application workflows, having a versatile optical character recognition (OCR) component working to identify and extract text from […]
Why You Should Embed PDFs in HTML for a Better Viewing Experience
As digital processes become more commonplace, it’s more important than ever for organizations to have the tools in place to manage electronic documents effectively. The evolution of PDF viewing technology continues to provide new levels of flexibility for software applications. Now that HTML5 is capable of rendering PDF data within a conventional browser, developers are […]