PrizmDoc Viewer is designed to be supported on virtually any platform and language. If you have specific questions about your system's compatibility with our software, please contact us.

supported operating systems

The operating systems listed below have been tested with PrizmDoc Viewer and are officially supported. If your requirements call for an environment that is not listed below please contact us. PrizmDoc Viewer is extremely flexible and support platforms can be expanded:


  • CentOS 6, 7
  • Red Hat Enterprise Linux 6, 7
  • Ubtuntu 14.04 LTS, 16.04 LTS, 18.04 LTS


  • Windows Server 2008 R2 SP1
  • Windows Server 2012
  • Windows Server 2012 R2
  • Windows Server 2016
  • Windows Server 2019

supported application servers

You can install PrizmDoc Viewer on any application server. Customers have deployed it on IIS, JBoss, Tomcat, Apache, WebLogic, and Oracle Enterprise App Server.

system requirements

  • Recommended 4 logical cores with 16GB RAM per core
  • 1GB of free disk space for product installation (Additional storage will be required for content caching)
  • Hard drive type: SSD
  • AWS: m5.xlarge
  • (Windows) Microsoft .NET Framework 4.0

Microsoft Office Conversion

In order to use the Microsoft Office Conversion (MSO) rendering feature on a Windows system, the following components are required to be installed and available before the installer is run:

  • Microsoft Office 2013 or 2016 Standard Edition (not included in the PrizmDoc Viewer Server distribution and licensed separately) and the corresponding Windows Updates.
  • Microsoft XPS Document Writer printer driver.
  • Ink and Handwriting Services feature from the Server Manager.

HTML5 client - supported platforms & web browsers

The Platforms and Web Browsers combinations listed below are the environments that have been tested with the PrizmDoc Viewer. While we do our best to conform to existing specifications, many web browsers interpret those specifications differently. If you have a requirement to support a specific Platform and Web Browser combination not listed below, please contact us.

We support the current version and one version previous for the following browsers:


Google Chrome


Android Browser
Google Chrome
Mozilla Firefox


Internet Explorer (v11 only)
Microsoft Edge
Google Chrome
Mozilla Firefox

Mac OS

Google Chrome
Mozilla Firefox

Third-Party Dependencies

jQuery 1.10.2
Underscore 1.8.3
(Full Viewer) jQuery.Hotkeys 0.8

supported file formats

This is a sample of our supported file types, for a complete list please click here.

document formats

DOC – Microsoft Word binary files

DOCX – Microsoft Word Open XML files

XLS -Microsoft Excel binary files

XLSX – Microsoft Excel Open XML files

PPT – Microsoft PowerPoint binary files

PPTX – Microsoft PowerPoint Open XML files

VSD – Microsoft Visio Drawing format

VSDX – Microsoft Visio XML Drawing format

RTF – Rich Text Format

CSV – Comma Separated


ODT – OpenOffice Document

ODS – OpenOffice Spreadsheet

ODP – OpenOffice Presentation

web formats

HTML – HTML files with embedded images

medical image files

DCM – Digital Imaging and Communications in Medicine (DICOM) image

email formats

EML – Email (with attachments)

MSG – Email (with attachments)

other formats

TXT – Text

Trademarks are the property of their respective owners.

CAD formats

DGN – support for V7 and V8 DGN (including V8 XM and V8I)

DWG – version 2.5 through 2014

DXF – version 2.5 through 2014

image formats

TIFF – TIFF (all compression types)


JP2 – JPEG2000

GIF – Graphics Interchange Format

PNG – Portable Network Graphics

RAS – Sun Raster Image [.ras]

CAL – CALS Type 1

DIB – Device Independent Bitmap

BMP – Windows Bitmap

PSD – Adobe Photoshop

PCT – Apple Graphics



PCD – Kodak PhotoCD

WMF – Windows Metafile

EMF – Enhanced Metafile

TGA – Targa