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My document has Asian characters (CJK, etc.), which are not displaying correctly in PrizmDoc Viewer; what steps can I take to view them?
In some cases, the reason is due to the fonts not being installed on the operating system. We have outlined some commands to install fonts for select operating systems below:
In CentOS 6 do:
yum groupinstall "Chinese Support" yum groupinstall "Japanese Support" yum groupinstall "Korean Support" yum groupinstall "Kannada Support" yum groupinstall "Hindi Support"
In CentOS 7 do:
yum groupinstall "fonts"
In Ubuntu do:
sudo apt-get install language-pack-ja sudo apt-get install japan* sudo apt-get install language-pack-zh* sudo apt-get install chinese* sudo apt-get install language-pack-ko sudo apt-get install korean* sudo apt-get install fonts-arphic-ukai fonts-arphic-uming fonts-ipafont-mincho fonts-ipafont-gothic fonts-unfonts-core
Many Microsoft Office files have macros in them. Does PrizmDoc execute macros that are within Office files?
PrizmDoc does not execute macros within Office documents.
The PrizmDoc Office Conversion Service on my localhost:18681/admin page says it’s “Starting” or has failed to start. What could the issue be?
PrizmDoc Office Conversion Service
localhost:18681/admin
This indicates that the license key provided is not licensed for the Microsoft Office Conversion feature.
To fix this, modify the fidelity.msOfficeDocumentsRenderer property in prizm-services-config.yml.
fidelity.msOfficeDocumentsRenderer
prizm-services-config.yml
For information on the supported values, see the Fidelity section in the Central Configuration topic.
The http://localhost:3000/servicesConnection returns a 580 error. What could the issue be?
http://localhost:3000/servicesConnection
This indicates that PAS cannot communicate with the backend.
To fix this, verify that the PCCIS connection configuration section of pcc.*.yml is correct and that the backend is healthy and listening.
PCCIS connection configuration
pcc.*.yml
If the issue persists, check the logs/pas/pas-*.log files for network related issues.
logs/pas/pas-*.log
For more information, see the Connection Issues topic.
My legacy MVC and WebForms samples are inaccessible. What could the issue be?
This indicates an issue related to the IIS configuration.
To fix this, verify that the dependencies (IIS, ASP.NET 4.5, and .NET Extensibility 4.5) have been installed.
If the issue persists, reinstall the client to have the installer perform the auto-configuration of the IIS Websites.
How can I verify that the services are running and healthy on a headless server?
You can use curl to make some simple GET requests to the endpoints that report service health:
curl
GET
curl -s http://localhost:18681/PCCIS/V1/Service/Current/Info curl -s http://localhost:3000/health curl -s http://localhost:3000/servicesConnection
If curl is unavailable you can use wget:
wget
wget -qO- <URL>
I am receiving a 401 Unauthorized when trying to use PrizmDoc Cloud. What could be the issue?
This error is likely the result of neglecting to specify your API key.
To fix this, specify your API key in the headers of your request to create a viewing session.
I’m receiving Uncaught ReferenceError: viewLabel is not defined when trying to embed the PrizmDoc Viewer in my web application. What could be the issue?
Uncaught ReferenceError: viewLabel is not defined
This error indicates that the language property in the viewer initialization has not been specified or is undefined.
language
To fix this, ensure you are loading viewerCustomizations.js.
viewerCustomizations.js
If the version you are working with predates viewerCustomizations.js, you can get a copy of viewerCustomizations.js from the viewer assets hosted here and update your viewer initialization code.
I’m receiving the error “Uncaught TypeError: Cannot read property ‘viewer’ of undefined” when trying to embed the PrizmDoc Viewer in my web application. What could be the issue?
This indicates that the template property in the viewer initialization has not been specified or is undefined.
template
If the version you are working with predates viewerCustomizations.js, you can get a copy of viewerCustomizations.js from the viewer assets, hosted here, and update your viewer initialization code.
On Windows, are there any restrictions on the type of account that I can install PrizmDoc under? If so, what are they?
The account that you install PrizmDoc under has to be part of the Local Administrators group. As the installer creates Windows services, administrative-level permissions are required.
What quality should my images be for processing form data and recognition using FormSuite?
In all cases, you want to have your images as clear and as clean as possible. For any particular procedure, please consider the following:
OCR and ICR: Capture images in at least 300 DPI resolution. Ideally, working in black and white allows the objects of interest on your image to be better defined and recognized. Free the image form all noise as much as possible. As if a human were reading it, you want the text objects on the image to be as legible as possible. For ICR, ensure that the characters are printed (no cursive text, etc).
Barcode recognition: As with OCR and ICR, capture images in at least 300 DPI and working with black and white content can provide excellent results. Ensure that the bars in the barcodes are clearly defined on the image and are not malformed (for example, the barcodes should have the proper start and stop sequence, etc). Clear as much noise from the image as possible.
Forms matching and registration: As with the prior 2 items above, capture your documents in at least 300 DPI. Ensure that your resolution is consistent between your form templates and incoming batch images. Form templates should only contain data that is common to every image that is being processed (i.e. Form fields, the text that appears on the blank form itself, etc). The template should not have filled-in field information as this will affect the forms matching process.
How can I improve the performance and memory usage of scanning/recognition in Barcode Xpress?
Barcode Xpress supports a number of optimization settings that can improve your recognition performance, sometimes up to 40%, along with memory usage. The best way to optimize Barcode Xpress is to fine-tune the properties of the Reader class to be specific to your application’s requirements.
Reader
BarcodeTypes
MaximumBarcodes
Area & Orientation
ScanDistance
Finally, BarcodeXpress Professional edition does not impose a 40 page-per-minute limit on processing.