Technical FAQs for "PrizmDoc"

Question

What file formats does PrizmDoc Editor accept?

Answer

PrizmDoc Editor currently only accepts .docx files.

Question

What happens if my Editor client loses connection to the Editor server or my license becomes invalid?

Answer

The client currently pings the server every 15 seconds. If it fails to connect or if the license expires and becomes invalid, it will display a dialog indicating that it cannot save changes. The dialog will be dismissed automatically as soon as the connection is restored (or the license becomes valid).

Question

What server operating system do I need to run PrizmDoc Editor?

Answer

PrizmDoc Editor is delivered as docker image. You can run it on any docker host.

Question

Where can I find code samples for PrizmDoc Editor?

Answer

Code samples are embedded in the PrizmDoc Editor API documentation.

Question

Why does my font look different when rendered in PrizmDoc Editor?

Answer

If the font in the document is not a font loaded on the server running PrizmDoc Editor, then Editor will attempt to substitute a font that is closest in appearance to the font used in the document.