Join us for an engaging webinar, as we unravel the potential of AI for revolutionizing document management.
Watch Now
Enable your employees to remain productive throughout the document management process.
Read More
Learn how SmartZone uses a regular expression engine integrated into the recognition engine to achieve the best possible accuracy on data that can be defined by a regular expression.
Docubee is an intelligent contact automation platform built to help your team success
I have an evaluation license for PrizmDoc. Can I evaluate MSO features with this evaluation license?
No, regular PrizmDoc evaluation licenses do not have MSO functionality. They will instead use LibreOffice to convert documents. Contact an Accusoft Support Technician or your Account Representative to discuss evaluating PrizmDoc with MSO enabled.
Why am I receiving a 500 error when making a Viewing Session PUT request?
This issue can occur if you forget to prefix the {viewingSessionId} portion of the URL with u, or if you simply request an invalid {viewingSessionId} in the call.
{viewingSessionId}
u
For example, the PUT call should look like the following:
PUT /ViewingSession/u{viewingSessionId}/SourceFile
For more information on syntax and other API calls related to Viewing sessions, please see:
https://help.accusoft.com/PrizmDoc/latest/HTML/webframe.html#pas-viewing-sessions.html
For ImageGear .NET, what are the feature differences between an OCR Standard license, an OCR Plus license, and an OCR Asian license?
https://www.accusoft.com/products/imagegear-collection/imagegear-dot-net/#pricing
ImageGear’s OCR library has three different functionality options that you can choose for your website or application. The primary difference between the three options is the output formats created by the OCR engine. The options for your development are as follows:
OCR Standard: The standard edition creates output formats for Western languages such as English. The standard edition outputs text only files and generates a PDF. The file formats it includes are searchable text PDFs and text documents.
OCR Plus: The standard plus edition creates formatted outputs for Western languages like English. The formatted output is created with recognition technology that identifies font detail, locates image zones, and recognizes table structure in order to create a representation of the original document. The file formats it includes are Word, Excel, HTML, searchable PDF, and text documents.
OCR Asian: The Asian edition creates a formatted output for Asian languages like Chinese, Japanese, and Korean. This formatted output is created with the same recognition technology as the Standard Plus that identifies font detail, locates image zones, and recognizes table structure. It also creates a representation of the original file. Formats include Word, Excel, HTML, searchable PDF, and text documents.
In the PrizmDoc Viewer, what are the two different ways to load annotation layers?
PrizmDoc has two options for loading annotations, the “My Annotations” pane and the “Annotations for Review” pane.
The “My Annotations” pane is used to load a single annotation layer for editing. You can add, delete, or make changes to annotations and then save those changes using the “My Annotations” pane.
The “Annotations for Review” pane is used for viewing annotations. You can load as many annotation layers for viewing as you would like. You cannot interact with annotations loaded in this way, but you are able to make comments on them. You can toggle between any of these layers to hide them. You can also merge these annotations to the currently loaded annotation layer from “My Annotations”.
For more information see our documentation here: https://help.accusoft.com/PrizmDoc/latest/HTML/Annotation_Layers.html
PAS appears to be unable to retrieve my document. What could be the issue?
If PAS is trying to retrieve documents from a source with a bad SSL certificate or a self-signed certificate and it is not configured to allow bad SSL certificates, it will fail to retrieve the document and log a generic 580 error.
For more information about Viewing Session creation parameters, including acceptBadSslCertificate see here:
acceptBadSslCertificate
My PrizmDoc Cloud hosted server is reporting as unlicensed even though the license lease file is being written to the S3 bucket, what could be causing this?
This issue can occur when using a single S3 bucket for both licensing files as well as additional document storage. When our cloud licensing module attempts to search for the expected lease file inside of this S3 bucket, it requests the list of objects in that directory. However, whenever there are more than 1,000 objects in this bucket, this call only returns a list of the first 1,000 objects.
If there are over 1,000 objects in the bucket, then this could cause the Licensing Service to not see the license lease file when it gets the list of files. The result is that no lease file is found, which in turn causes the service to go unlicensed.
The solution for this issue is to make sure the bucket you are using for licensing is only used for that purpose. Should you encounter this issue, try moving all other files out of the bucket. If that is not possible, you may need to contact Accusoft Support to request changing the bucket your license uses for licensing.
When trying to create a viewing session directory to the PrizmDoc back end over port 18681:
(POST http://prizmserver:18681/PCCIS/V1/ViewingSession)
why am I receiving a 500 internal server error?
There are some troubleshooting steps below you can take to verify the health of the server as well as ensure the API call you are making is properly formatted.
https://help.accusoft.com/PrizmDoc/latest/HTML/webframe.html#viewing-sessions.html
Why does my markupBurner call with XML data get an InvalidJson error?
The MarkupBurner accepts two types of payloads, XML and JSON.
When making a call to the markup burner with either type, you have to specify what kind of payload you are sending by specifying a Content-Type header.
For more information on MarkupBurners, see here:
https://help.accusoft.com/PrizmDoc/latest/HTML/webframe.html#pas-markup-burners.html
I am a PrizmDoc Cloud customer and need to do content conversion with PrizmDoc. Do I have to do anything special to make it work?
Yes, in order to do content conversion as a PrizmDoc Cloud customer, there are a few things you need to do:
Doing these three things will allow you to use content conversion as a PrizmDoc Cloud customer.
We are using PrizmDoc and may be adding more end users, so we wanted to verify whether there is a limit to the number of viewing sessions that can be active at one time.
PrizmDoc does not specifically limit the number of viewing sessions that can be active at any given time. However, when opening a viewing session with a document, a conversion does take place. The number of conversions that can be handled simultaneously is based on the hardware constraints of your server.
Various factors, such as the size of documents, the number of conversions, and the hardware being utilized may impact the performance of your PrizmDoc server.
We provide server sizing and performance documentation that is designed to provide guidance and approximate server size based on the number of conversions you plan to do per minute.
Please refer to our documentation page:
https://help.accusoft.com/PrizmDoc/latest/HTML/webframe.html#prizmdoc-server-sizing-servers.html
How can I make significant changes to the UI of a PrizmDoc sample?
While jQuery can be used to make some small changes to the samples UI, it does not always make sense to make your changes programmatically on the front-end.
In this case, you will want to make your UI changes to the HTML templates used to compile the template that is passed in during viewer initialization.
To make changes and recompile the templates, you can utilize the following GitHub repository:
https://github.com/Accusoft/prizmdoc-viewer