Technical FAQs

Question

I have already licensed PrizmDoc. Where can I find my license key?

Answer

At the very top of the prizm-services-config.yml file located at C:/Prizm/ on Windows and /usr/share/prizm/ on Linux, you can locate the license key:

######################### PrizmDoc Configuration ###############################

############################### Licensing ######################################

license.solutionName: ________
license.key: 2.0...
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Question

After restarting the Prizm Services, you may notice that the http://localhost:18681/admin status page shows a status of “unhealthy” and in the Internal Services section, the mongo-manager-service is showing a clock, and the text-service is showing a red x.

How can this be fixed?

Answer

Reason:

This will typically occur when the mongo-manager-service detects an unclean shutdown and the cache gets corrupted.

How to Verify:

You can do a search in the C:\Prizm\logs\mongod.log file on Windows or the /usr/share/prizm/logs/mongod.log file on Linux for the word "unclean" and you may find the following error:

Detected unclean shutdown -
C:\Prizm\cache\mongo-manager-service\data\mongod.lock is not empty.

Resolution:

  1. Stop the Prizm Services.

  2. For PrizmDoc 13.3 and above, clear out all subfolders under prizm\cache (leave the prizm\cache folder).

  3. For PrizmDoc 13.2 and prior, clear out all files and subfolders under C:\Prizm\services\mongo-manager-service\bin\mongodb\data

  4. Start the Prizm Services.

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Question

My document appears to be loading incorrectly. Are there any troubleshooting steps that I can take?

Answer

First, confirm that this is a document-specific issue by trying other documents of the same file type or documents of the same file type with similar size characteristics and content.

Second, if the document is a Microsoft Office document and you are using LibreOffice as your backend renderer, you can compare the way that the document displays in PrizmDoc against the way the document displays in the copy of LibreOffice shipped with PrizmDoc (C:\Prizm\libreoffice\program\soffice.exe on Windows, /usr/share/prizm/libreoffice/program/soffice on Linux). To inquire about the Microsoft Office renderer plugin, which may resolve office document rendering issues, send an email to sales@accusoft.com.

Third, reach out to a support technician at support@accusoft.com, as they will be able to quickly test how the document renders in the latest version of PrizmDoc, and consult the product engineers in the event that there is a rendering issue.

Have the following information handy, as it will help the support technician better assist you:

  • What version of PrizmDoc are you using?

  • What operating system are you using?

    • If Windows, are you using the LibreOffice or Microsoft Office backend renderer?

  • A PDF export or a screenshot of what you see in PrizmDoc, compared to a screenshot of how the document looks in its native file type viewer.

  • Log files that include the processing of the incorrectly loading document.

  • Any changes that you may have made to the PrizmDoc configuration files.

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The COVID-19 pandemic may not be the first pandemic to impact global supply chains, but its impact has been orders of magnitude greater than previous public health crises. Businesses around the world have been forced to contend with the twin challenges of transitioning to a remote workforce and overcoming severe supply chain disruption. As 2020 winds down to a close, it’s becoming clear that the pandemic may well represent a “new normal” for logistics strategy rather than a temporary situation.

3 Critical Supply Chain Challenges 

From implementing new technology to establishing relationships with alternative vendors, organizations across multiple industries are taking steps to meet the challenges confronting their supply chains in both the immediate and long-term future. One of the biggest areas of focus is barcode integration. Although they may not seem like they belong at the forefront of innovation, barcodes are scanned more than six billion times every day and serve an incredibly important role in modern supply chain management.

Here are a few of the biggest challenges organizations are facing:

1. Supply Chain Visibility

Speed and flexibility are competitive advantages in today’s on-demand marketplace. Customers want products delivered faster and will quickly lose faith in brands that fail to meet their expectations. According to a 2019 survey of online consumers, 72.7% of respondents were unlikely to order from a company again after a poor delivery experience. Given those high stakes, it’s incredibly important for organizations to maintain high levels of visibility into their supply chains.

Barcode technology makes it possible to track products and materials throughout the entire production and distribution process. A quick scan is all that’s needed to update an item’s status every time it’s processed at a location. That information feeds into inventory tracking software that allows businesses to get a more accurate picture of how shipments move through their supply chain. This visibility makes it easier to identify potential problems and enhance overall logistics efficiency. 

2. Digital Transformation

Despite the growing emphasis on digital transformation across the economy, the average supply chain is still held back with inefficient, legacy infrastructure. Small and medium-size businesses face the greatest challenges, with only 21% of them using digital tools to integrate their supply chain operations with other departments. In the retail industry alone, bad processes and data disconnects cost companies over $500 billion annually. As the holiday season draws nearer and promises to bring with it a massive increase in online shopping, having a fully digital supply chain in place with enough speed to handle that demand is essential.

Implementing the right digital technology tools can help organizations to streamline their supply chains and gather the data they need to make better decisions. Barcode integration software is a foundational component of this transformation because it forms a bridge between the physical and digital elements of logistics management. Shipments can be instantly scanned into tracking systems to provide a wealth of data points across the supply chain, making it easier to adapt to disruptions and develop better processes. Barcode libraries also need to be able to scan and decode both traditional 1D codes and newer 2D codes quickly and accurately to keep products moving swiftly and smoothly to consumers.

3. Automation

As many organizations have put social distancing protocols in place during the pandemic to protect the health of both employees and customers, automation has become more important to supply chain performance than ever before. These COVID-19 pressures are sure to accelerate what was already a growing push toward implementing automated software and systems. Gartner even projected in 2019 that 30% of warehouse workers will be replaced by collaborative robots by 2023, which will further drive the demand for automated scanning and inventory management tools to accompany them.

For these automated systems to work effectively, they will need robust software that can withstand the difficult working conditions of warehouses, assembly lines, and distribution centers. A barcode integration that struggles to accurately read damaged or broken barcode images, for instance, won’t last very long in such an environment. The software powering automated systems must be able to function under a variety of conditions and be adaptable enough to overcome obstacles without constant oversight from on-site workers.

Unleash Your Supply Chain With Barcode Xpress

Building software capable of meeting the needs of a truly digital supply chain is no easy task. That’s especially true when it comes to integrating barcode reading capabilities into supply chain applications. With so many barcode formats in use, developers need an SDK with the ability to accurately detect, read, and write both common and uncommon barcode types used across all industries.

Accusoft’s Barcode Xpress is a multi-language barcode integration capable of reading and writing more than 30 different barcode types quickly and accurately. A truly robust SDK solution, Barcode Xpress leverages the imaging functionalities of ImagXpress to repair damaged orbroken barcodes that other readers are unable to read.

Speed

Barcode Xpress is capable of detecting and decoding multiple barcodes on a page at speeds of up to 1,000 pages per minute. It doesn’t matter where the barcode is located, what type of code it is, or how many are present. The control is able to read them regardless of orientation within milliseconds.

Accuracy

Every time Barcode Xpress detects a barcode, it not only provides the information encoded within the image, but also reports a confidence value to ensure high levels of accuracy. Damaged, broken, or poorly printed barcodes can also be scanned thanks to the SDK’s image processing capabilities. Black noise, white noise, erasures, low resolution, white line streaks, and other common barcode problems are reconstructed and scanned automatically to keep the supply chain moving.

Versatility

With the ability to detect, read, and write over 30 different barcode types, Barcode Xpress is available in multiple configurations for Windows and Linux-based operating systems. The SDK library supports 24-bit color images, 8-bit grayscale images, and 1-bit black and white images, as well as providing more than 80 additional image processing and editing functions thanks to its ImagXpress integration.

Experience Barcode Xpress Today

Easy to deploy and utilize, Barcode Xpress is a true all-in-one solution for desktop and web applications seeking barcode recognition capabilities. Just a few lines of code is all it takes to unlock the full potential of your supply chain technology.

Find out just how simple barcode integration can be with Barcode Xpress. Sign up today to download a free trial or talk to one of our SDK specialists today to learn more.

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Question

What causes Session Expired errors in PrizmDoc?

Answer

Session expired errors normally occur when a viewing session is open for longer than 20 minutes. 20 minutes is the default value of viewing.sessionLifetime in the PrizmDoc central configuration file, and you can increase it if you would like your Viewing Sessions to be active longer. On PrizmDoc Cloud this value is set to 5 hours.

You can find the relevant config file using the following file paths:

  • Linux: /usr/share/prizm/prizm-services-config.yml
  • Windows: C:\Prizm\prizm-services-config.yml
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Question

I have installed PrizmDoc based on the documentation against a clean CentOS 7/RedHat 7 system, and Prizm services starts and is showing healthy. However, one of two issues are occurring:

  1. I cannot view HTML or picture files but can view PDF files.
  2. I cannot view PDF, Excel, or Word documents but can view HTML and Picture files.
Answer

If you cannot view HTML or picture files but can view PDF files, it is often due to specific required libraries not being installed. The following procedure can be executed on CentOS/RedHat 7 to ensure all required PrizmDoc libraries are installed.

  1. Stop the Prizm service: sudo /usr/share/prizm/scripts/pccis.sh stop

  2. Copy and paste all of the library installers into a terminal and wait for them to finish:

    yum install -y libbz2* libc* libcairo* libcups* libdbus-glib-1* libdl* libexpat* libfontconfig* libfreetype* libgcc_s* libgif* libGL* libjpeg* libm* libnsl* libopenjpeg* libpixman-1* libpng12* libpthread* librt* libstdc++* libthread_db* libungif* libuuid* libX11* libXau* libxcb* libXdmcp* libXext* libXi* libXinerama* libxml2* libXrender* libXtst* libz* linux-vdso*

  3. Restart the server.

If you cannot view PDF, Excel, or Word documents but can view HTML and Picture files, this is often due to installing the Generic PrizmDoc installer, which ends in either client_x86_64.tar.gz or server_x86_64.tar.gz. To resolve this issue you will need to re-install using the links that end in client_x86_64.rpm.tar.gz and server_RHEL7.tar.gz.

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Question

When viewing an Excel document with hidden content in the viewer, the content remains visible when otherwise expected to remain hidden. Is this intended behavior?

Answer

Short answer: Yes.

Currently, both PrizmDoc Cloud and PrizmDoc Viewer (Self-Hosted) are configured to render hidden content by default, so this is expected behavior.

For PrizmDoc Viewer (Self-Hosted) users, this rendering behavior is configurable using the central configuration file.

The file paths for the central configuration file are:

  • Linux: /usr/share/prizm/prizm-services-config.yml
  • Windows: C:\Prizm\prizm-services-config.yml

Simply add/modify the following parameter:

fileTypes.excel.renderHiddenContent: false

Setting the render option to false will hide content as expected, whereas true will render it.

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Since they first rolled out in supermarkets in the 1970s, barcodes and barcode scanners have become essential tools in today’s globalized economy. No longer confined to retail shelves and supplier warehouses, barcodes are used across multiple industries to streamline operations and improve data accuracy. Given their continued importance, it’s helpful for developers to keep the key advantages of barcodes in mind as they build applications that could benefit from them.

Four Key Barcode Benefits

1. Efficiency

Since scanning a barcode automatically enters a large amount of data into a system, they are incredibly valuable for streamlining recordkeeping and improving efficiency. Modern supply chain and inventory management simply would not be possible without the use of barcodes. Rather than manually entering inventory and shipment data for every item into a system, employees can simply scan entire pallets, crates, and even shipping containers to instantly know what contents they contain inside. Given the sheer scale of products moving through a supply chain, barcodes allow companies to automate a key process to save time and money even as they scale operations. Barcode scanners can also streamline onboarding and training since it takes much less time to teach someone to use a scanner than to manually enter data.

2. Error Reduction

Manual data entry is notorious for its high levels of human error. According to research conducted over several decades, even workplaces with the best performance measures in place see human error rates of five to ten failures in every hundred opportunities. That’s a lot of opportunities for things to go wrong, whether it takes the form of inverted characters, skipped lines, misreadings, illegible markings, or faulty keystrokes. Even worse, once an error occurs, it will often be reproduced across a system, making it very difficult to locate and remediate the original mistake. According to one estimate, errors resulting in bad data cost businesses more than $600 billion each year. Scanning a barcode, by contrast, completely automates the data entry process and significantly reduces the risks associated with manual errors. Information encoded into a barcode will be reproduced accurately each and every time the image is scanned to ensure consistency across systems.

3. Tracking

Each time a barcode is scanned, it creates another step in a data trail that can be easily referenced to locate items and events. This allows businesses to greatly improve real-time visibility into their operations. From identifying a shipment’s most recent location or determining whether or not a patient picked up their prescription from a pharmacy, barcodes help organizations and customers alike to track down information quickly and accurately. By improving visibility throughout their systems, companies can deliver a better customer experience that builds trust and prioritizes transparency. Since barcodes are easy to create and print, they can be added to almost any type of business process to streamline productivity and track essential activities.

4. Data Collection

Today’s organizations rely heavily upon data analytics to formulate their business strategy and make key decisions. The more data they have available to them, the more nuanced and accurate their analysis will be. Barcodes play a critical role in data collection strategies. Not only are they used to gather information about inventory, supply chain, and sales activity, but the latest generation of QR codes (a common form of 2d barcode) are also being deployed to learn more about customer behavior and preferences. Thanks to real-time QR code tracking, companies can see how many times the barcode is scanned, where it was scanned, and what devices were used to scan it. Gathering more extensive barcode data provides a more detailed picture of what’s actually happening “on the ground” throughout an organization and in the market. By eliminating conjecture and guesswork, businesses can make much more informed decisions that will help them to sustainably scale operations and capitalize on opportunities.

Barcode Use Cases by Industry

Although most commonly associated with retail and logistics, barcode scanners are deployed across many industries to improve efficiency and accuracy. Here are a few of the most common use cases:

  • Education: From student ID cards to tracking school equipment, educational institutions utilize a variety of barcode types and barcode scanners to streamline operations.
  • Government: Federal, state, and local governments use barcode scanning to manage access to secure facilities, catalog physical assets, and organize records. The ability to quickly create barcodes is essential for agencies that need to catalog and track documents and materials.
  • Legal, Insurance, & Finance: Various forms of barcodes can be used to improve document management, making it easier to track and organize contracts, applications, and invoices as well as flag sensitive documents that require additional security precautions.
  • Healthcare: Barcodes have long been used to streamline hospital processes such as admitting patients and accessing patient records with a simple scan rather than a protracted (and error-prone) manual process. They are especially useful for managing medications and ensuring that critical prescription information like strength and dosage remains accurate and consistent.
  • Retail: A classic use case for barcode scanning, retailers use barcodes every day to manage their inventory, track sales, and reduce shrink. Handheld barcode scanners have made it easier than ever for them to process transactions, access product information, and locate products.
  • Supply Chain: Barcode scanning technology has helped to automate key elements of logistics across multiple industries. As companies continue to do business around the world, the ability to easily track shipments and provide information to customs authorities is more crucial than ever before.

Implementing Your Barcode Solution

Despite the clear benefits of barcodes, many applications lack the basic functionality necessary to read barcodes, much less write them. Luckily, integrating those features is easy to do with the help of a code-based SDK barcode toolkit like Accusoft’s Barcode Xpress. With support for more than 30 barcode types and the powerful image processing capabilities that can clean up and repair barcodes that are broken, damaged, or poorly printed, Barcode Xpress can enhance the functionality of barcode scanners or allow Windows and Linux-based systems to locate and read barcodes on documents. Capable of reading up to 1,000 pages per minute, Barcode Xpress can turn your application into a barcode scanning powerhouse. Visit our product overview to learn more about how Barcode Xpress can solve your application’s barcode scanning needs.  

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Here at Accusoft, we’re always looking for new ways of connecting people with progress to improve productivity and drive innovation. It’s why we put so much work into our standards-based APIs and SDKs. We understand that developers need mature integrations that are ready to enhance their applications from day one and will be supported by extensive, accurate documentation. From the onset of 2020, we had a strategy in place to help us focus on making it easier for our customers to solve their business problems.

And then, well, 2020 happened…

As this challenging year finally comes to a close, we wanted to take a look back at how we adapted to stay focused on our enduring mission to deliver better products and services to our customers.

2020 Customer Advisory Board Meetings

Since most of our products are delivered through APIs and SDKs, we often encounter situations where our customers and partners independently purchase, download, and extend applications with minimal interaction. Historically, this made it difficult to gain insight into how our clients utilized many of our solutions and what features they would like to see from them in the future.

That’s why we hosted our first Board of Connectors (BoC) meeting in 2019 to bring customers and product managers together in an ongoing dialogue about business needs and product strategy. These meetings also had the benefit of allowing our customers to build relationships with our internal teams, provide feedback on product features, share their business challenges, and discuss key development trends impacting their respective industries.

We had the good fortune to hold our first BoC meeting in-person before the COVID-19 pandemic forced us to adopt rigorous social distance and work-from-home protocols for the safety of our employees and customers. Our second meeting took place in virtual format later in the year, which allowed us to learn first-hand how our customers were dealing with pandemic pressures and how we could adjust our product strategies to meet their rapidly shifting needs.

An Eventful 2020 for PrizmDoc Viewer

One of the principal beneficiaries of these meetings was our popular PrizmDoc Viewer solution. As a best-in-class HTML5 viewer, PrizmDoc Viewer was already a powerful and versatile viewing integration capable of enhancing a variety of applications. But if there’s one thing we’ve learned over the years, it’s that there’s always room for improvement.

That’s why we made it a point of emphasis to implement the top five requests we heard at the first BoC meeting of 2020. Despite all the disruption of COVID-19, we’re incredibly pleased that we were able to deliver on every one of these requests. We also rolled out a host of new product features and continued to optimize PrizmDoc Viewer for improved performance.

Here’s a quick rundown of the five big PrizmDoc Viewer upgrades of 2020:

v.13.11: February 2020 

For the first release of the year, we focused on improving performance when viewing large raster images. We also wanted to make PrizmDoc Viewer easier to install and upgrade.

What we did:

  • Improved the PrizmDoc Viewer Raster Conversion Service to significantly reduce memory consumption and reduce the time it takes to generate raster tiles when viewing large image files.
  • In addition to our traditional installers for Windows and Linux, we released new PrizmDoc Server and PrizmDoc Application Services (PAS) Docker images for production deployments, making the setting up of the PrizmDoc Viewer backend dramatically easier.
  • Released a new .NET SDK for PrizmDoc Server – for .NET developers doing backend document processing with PrizmDoc Server this wrapper around the PrizmDoc Server REST APIs makes it easy to use PrizmDoc Server functionality in .NET.
  • Upgraded the PrizmDoc Server installer to allow for in-place upgrades so users no longer need to uninstall the previous version before installing the newest version.

v.13.12: April 2020 

For the second release of the year, we expanded our use of Docker technology to make PrizmDoc Viewer easier to evaluate. We also worked to improve the performance and stability of PrizmDoc Server.

What we did:

  • Released a new evaluation Docker image that provides a demo web application to explore the viewer and its features, and start a complete PrizmDoc Viewer backend to begin using for local development.
  • Updated online help with a new look and feel for easier navigation. Added a new getting started topic for streamlined evaluation, and initial integration topic for an easy transition after evaluation. 
  • Improved performance and stability of PrizmDoc Server when viewing complex PDF documents.

v.13.13: June 2020 

This release saw the rollout of a new redaction feature along with myriad performance improvements.

What we did:

  • Provided support for multiple redaction reasons via our client API so users can apply more than one reason, selected from a customizable list, to any redaction reason. Reasons appear on top of the black box of redacted content and can be burned into a downloadable PDF along with the rest of the redacted content. Developers can also import a pre-built set of redaction reasons from an existing JSON file for streamlined end-user application.
  • Improved conversion times and memory consumption when viewing multi-page DWF documents.
  • Improved performance when retrieving revision data and scrolling through results when comparing two versions of a Word document.

v.13.14: September 2020

The fall release saw new support for viewing email attachments, more redaction features, and continued improvements to the upgrade process.

What we did:

  • Added support for opening email attachments in the same viewer window where the original email is being viewed. Improved the client UI to show email attachments in a compact dropdown menu.
  • Added server-side support for multiple redaction reasons using the Redaction Creators API.
  • Released the ability to draft redactions without obscuring the content, allowing users to produce PDF documents with transparent redactions that display the document content underneath the redaction rectangles.
  • Added the ability to retain configuration setting when upgrading PrizmDoc Server and PAS.

v.13.1: December 2020

The final update of 2020 focused primarily on reducing resource strain, but also saw the release of new sample code and added new Java Virtual Machine (JVM) controls.

What we did:

  • Optimized log entries for the PrizmDoc PDF processing service to dramatically reduce log file size and storage needs.
  • Enhanced PrizmDoc service health detection to automatically return to healthy status as soon as a failed backend service returns to normal operation, eliminating a potential need to restart PrizmDoc Server.
  • Released two new Angular samples on GitHub: a .NET backend sample and a Java backend sample.
  • Added new parameters in central configuration that provide controls for JVM settings when starting PrizmDoc Server Java-based services.

What’s Next for 2021?

Following our virtual BoC meeting in Q3, our product teams have been hard at work developing new features for the upcoming year that will continue to meet the diverse use case needs of our clients’ applications. We want to build on our successes in 2020 when it comes to engaging our customers and using their direct feedback to make beneficial and lasting improvements to our family of SDK and API solutions.

If you’re currently using our products and would like to participate in one of our upcoming BoC meetings for 2021 to submit feedback or learn about future releases, contact us today! We’re looking forward to working with you in the new year!

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PrizmDoc Viewer HTML5

Adding viewing and document conversion capabilities to an application can be a daunting task, especially when a development team is facing resource constraints and a tight schedule. That’s why many developers turn to API-based viewing integrations like Accusoft PrizmDoc Viewer instead of building those features from the ground up. By leveraging the versatile power of HTML5 viewing, they can quickly expand software capabilities without having to rethink the basic framework of their products.

What’s Under the Hood of PrizmDoc Viewer?

To understand how PrizmDoc Viewer goes about rendering documents in a web application, it’s helpful to take a closer look at its underlying architecture. There are two primary components that work in concert with the application’s web server: the HTML5 viewer and the backend.

The HTML5 viewer is integrated to run in the browser, typically via a web page or portal that serves as the front-facing aspect of the application. This is where document content is rendered as SVG elements. Since the viewer uses HTML5 to display content, it isn’t dependent upon any specific word processing software or imaging program.

Most of the heavy lifting is handled by the PrizmDoc Viewer backend, which consists of the PrizmDoc Server and PrizmDoc Application Services (PAS). PrizmDoc Server is the core computing component. It performs the actual conversion process to convert document pages to SVG, but it doesn’t have any permanent storage. Converted content and annotation markups are instead stored in PAS. The PAS component primarily handles long-term storage and hands files off to the server for conversion or processing. 

Critically, PAS also has privileged access to other storage locations used by the application, such as file systems or databases. This allows it to easily retrieve source documents and hand off tasks to the server.

The Role of the Web Application

The web application server sits between the HTML5 viewer component and the backend component. It functions as a reverse proxy that relays requests between the two, passing content requests from the viewer to the backend and then delivering converted SVG content from the backend to the viewer.

PrizmDoc Viewer doesn’t actually work with the source documents in the application’s storage. They remain safely unaltered while the backend generates a converted version for viewing and annotation. The web application typically only makes REST API calls to PAS. Background conversion that doesn’t involve the viewer, however, can be performed by making a direct call to PrizmDoc Server.

Making the HTML5 Magic Happen: Viewing a Document

When the web application has to open a stored document for viewing, each component of PrizmDoc Viewer plays a special role in the process. Everything begins with the web application sending a request to PAS to create a new viewing session. How this session is created depends upon how the backend is deployed. In most cases, it will be self-hosted as part of an on-premises deployment or through PrizmDoc Cloud services.

Once that session is created, PAS generates a new viewing session ID and passes it back to the application. All of this happens before any conversion or viewing begins, but the application can begin rendering to the HTML5 viewer by configuring it to use the viewing session ID. This brings up the viewing UI immediately, which will ultimately save time as the document is prepared.

The web application then uploads a copy of the source document to PAS, which can be in any number of formats supported by PrizmDoc Viewer. As soon as PAS receives the document, it begins handing off pages to PrizmDoc Server for conversion to SVG. Since pages are converted one at a time, PrizmDoc Viewer is able to open and view documents in the browser before the entire file is converted. That means less time is spent waiting around for large documents to be prepared for viewing.

As soon as the HTML5 viewer loads in the browser, it begins proxying requests to PAS through the web application for the first pages of content. Once the converted SVG content is available, PAS hands it back to the web application, which then passes it along to the HTML5 viewer, which displays that content in the browser. Additional pages are delivered as they’re ready, and the viewer may make subsequent requests as the user continues to interact with the document.

While the viewing process involves several steps, it is typically performed so quickly that the end user doesn’t experience any significant delays. Larger documents may take more time to render as SVG content, but even in these cases, PrizmDoc Server’s ability to render and deliver each page to the HTML5 viewer as it becomes available allows users to begin viewing documents within their browser right away.

Enhance Application Viewing Performance with PrizmDoc Viewer

As an API-based HTML5 viewing solution, PrizmDoc Viewer can be integrated into most web-based applications to support a broad range of file formats. Developers can use its annotation, redaction, document comparison, and conversion capabilities to deliver a full range of document management tools within their software platforms rather than having to build them from scratch.

To see how PrizmDoc Viewer will function in your application environment, sign up for a free evaluation trial. We provide ready-to-run Docker images in addition to installers for Windows and Linux. 

 

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Question

I changed the value of viewingSessionTimeout

Answer

If you are using Windows, the value that you are looking to modify is the viewing.sessionLifetime in the central config file prizm-services-config.yml located in the root of the PrizmDoc installation directory (C:\Prizm on Windows, /usr/share/prizm on Linux).

Make sure it is uncommented and without any leading whitespace.

Additionally, please make sure the viewing.cacheLifetime is greater than the viewing.sessionLifetime value.

More information can be found here.

You must restart the PrizmDoc service in order for your changes to take affect.

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